Technical Account Manager

OverviewJob PurposeIntercontinental Exchange (ICE) presents a unique opportunity for a full-time Associate Technical Account Manager (TAM) to join the Houston team, responsible for supporting Americas new and existing WEBICE customers, FCMs and middle / back-office users of ICE trading / clearing applications. ResponsibilitiesResponsible for supporting clients using the WEBICE trading application and associated suite of productsBuild and maintain relationships with new and current users through continued training and floor visitsBecome an expert in the content and functionality of WEBICE and suite of associated productsChannel customer feedback into the product development and technology teamsBuild good understanding of customer workflows and their toolset (ICE or otherwise)Build good understanding of competitive landscape and their offerings. Document key critical gaps in our offering vis-a-via marketplace and get that channeled into our roadmap working closely with product teamsAbility to conduct high level presentations to traders, quants, and risk managers, within the banking, trading, hedge fund & broking communityMaintain high level training sessions with ability to cross sale other ICE solutions and product derivativesCandidate must understand futures and optionsProvide bi-weekly customer feedback to the Product Management team and document accordinglyTravel would be requiredKnowledge and ExperienceBachelor’s degree or equivalent work experience is requiredAbility to use Microsoft Office. Knowledge of Outlook, Salesforce, Instant Messaging, and desktop trading/execution/market data systemsQualifications: Understand key target industries, trends in industry and emerging technologiesPro-active approach to calling customers, managing their time effectively and scheduling a weekly diary with client site visits and online training demos Knowledge of Capital Markets (Exchange and/or OTC) and derivativesAny prior exposure to an Exchange, futures /options/ OTC trade lifecycles, trading or working with desktop commodity applications#LI-JW1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.