Engineering Program Manager + Technical Account Manager (HH)

Dual Role: Development Program Manager and Technical Account ManagerThis position combines the roles of Development Program Manager and Technical Account Manager. The Development Program Manager leads the development of industry standard server and storage projects, ensuring they meet time to market and customer specifications. The Program Manager is responsible for the project's success, working closely with the customer and internal cross-functional teams to plan and execute the project to its successful completion. The Technical Account Manager role involves tracking and driving customer issues to closure, maintaining and monitoring the customer relationship on the R&D side to ensure we are their #1 choice for development needs, and engaging with the customer and Foxconn R&D teams to match customer needs with our capability to develop a win-win solution/product. This position may also evolve into an EPM manager role if multiple projects require multiple managers.Responsibilities:Technical Account Manager:Primary contact for customer escalationsTrack/drive customer escalations to satisfactory closureMaintain/monitor customer relationship on the R&D side to make sure we are their #1 choice when it comes to development needsEngage customer regularly on project needs and matching that with our R&D capability to drive a win-win matchSuccess measure on positive feedback and growth of profitable customer project portfolioEngineering Program Manager:Develop and review detailed product design documentation with customer and provide concise feedback to various engineering teamsCollaborate with functional teams on project expectations and requirementsLead project and process reviews and sign-off tasks with customers and support teams to critical design deliverablesParticipate and manage RFQ (Request for Quote) processIntricate involvement in all steps and aspects of program development, schedule management, cost management, NRE Fee management, risk management and contract management; and provide related process reports accordinglyAbility to work effectively both independently and as part of a team to contribute ideas and insights into project decisionsMitigate risk by identifying critical paths and developing alternate solutionsSpecial Skills:Knowledge of digital, analog, and high-speed design/products fundamentalsMust be action/results oriented, hands-on, self-motivated, detail oriented and organized with the ability to quickly learn processes, procedures and software necessary to manage projectsStrong strategic planning, problem solving and troubleshooting and negotiating skills, with the ability to evaluate the long-term implications and unintended consequences of potential solutionsAbility to work effectively under pressure, and flexibility to adapt to a fast pace environment and tight schedulesCritical thinking skills with strong business acumen and considerationExcellent interpersonal and communication skills both verbal and written for sharing ideas with other departments and the customerSkill to communicate ideas and instructions clearly and concisely – written and verbal. Mandarin Chinese language skill is a plusProficient computer skills utilizing Office 365: Word, Excel, Teams, SharePoint, Project, PowerPointQualifications and Experience Requirements:Bachelor's degree in EE, CS or Mathematics, or Economy/Finance or in the related field.Minimum of 3 – 5 years of experience as a design, development or test engineer of server/desktop hardware or software products; or 3 – 5 years of new business project manager.An adaptable and capable Engineering Project Manager with experience and background in Computer Server/Desktop/New Business Project Management, or as a Research and Development Engineer in Server/Desktop Hardware or Software, or Test Engineer for New Product Introduction Development.The Sr. EPM is responsible for the success of the project by working closely with the customer to understand their product design requirements, and internal cross-functional teams to provide and align engineering and cost expectations to execute the design project to its successful completion of manufacturing.Travel is required in this role.