Customer Service Representative

Join Our Team!We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives in our Loan Servicing Department. As a Customer Service Representative you will play a vital role in delivery exceptional customer service to our customers, ensuring their mortgage-related needs are met. In this role, you will be responsible for responding to customer inquires related to their mortgage payments, taxes, and insurance, while providing a positive customer experience.Key Responsibilities:Provide accurate information and assistance to borrowers in regard to their home loansResolve customer issues efficiently while maintaining a high level of professionalism and empathyDocument customer interactions and update account information accurately in the systemMaintain the highest level of confidentiality and security when handling client informationFollow company policies and procedures to ensure compliance and quality standardsOther job duties as assignedAt our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.Requirements:High school diploma or equivalentStrong customer service and communication skillsAbility to work in a fast-paced environment with multiple prioritiesFamiliarity with mortgage terminology and processes is a plusBilingual in Spanish preferred