Sr. Services Analyst IT (ServiceNow) Newark, DE

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Job Description
Who We Are

Were powering a cleaner brighter future.

Exelon is leading the energy transformation and were calling all problem solvers innovators community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger healthier and more resilient.

Were powered by purpose-driven people like you who believe in being inclusive and creative and value safety innovation integrity and community service. We are a Fortune 200 company 19000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE) Baltimore Gas and Electric (BGE) Commonwealth Edison (ComEd) Delmarva Power & Light (DPL) PECO Energy Company (PECO) and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence we elevate diverse voices fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work we provide competitive compensation incentives excellent benefits and the opportunity to build a rewarding career.

Are you in
Primary Purpose

Performs and/or manages activities relating to planning designing building and maintaining IT services projects portfolios products and processes related to IT Asset Management in ServiceNow. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project sub-project or process component. Expected to work under minimal supervision.

Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday Wednesday and Thursday).

No relocation is available and must currently reside within our service territories (IL PA NJ DE MD or Washington DC).

Primary Duties

Support enhance and maintain ServiceNow Discovery and Service Mapping capabilities to ensure accurate population of infrastructure and application services in the CMDB.
Execute deep technical configuration and scripting for ServiceNow ITOM Discovery patterns schedules probes and sensors Mid server troubleshooting.
Ensure efficient reconciliation and avoidance of CI duplication through effective identifiers and data policies such as the Identification Reconciliation Engine (IRE) Lead the build out attestation refinement and troubleshooting of Service Maps to ensure accurate representation.
Perform regular Health Checks and operational reviews of Service Maps and Discovery error trackers to identify incomplete mappings broken dependencies or other discrepancies and issues that require remediation

Job Scope

Helps maintains the governance policies and direction of the ServiceNow IT Configuration Management Discovery and Service Mapping
Maintains the integrity of the ServiceNows CMDB
Identify improvements with internal consumers of data whose processes interact with ServiceNow
Perform manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners
Carry out IT activities required to manage service level agreements. Assist others in planning and prioritizing work and schedule.
Works closely with ServiceNow Platform Team CI Class owners and ITSM peers
Participate in weekly backlog grooming and work track meetings and ensure ITOM SM and CMDB enhancements and stories are included in biweekly releases.
Maintain and enhance engagement with various stakeholders
Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
Maintain technical knowledge and business acumen within own discipline or function
As assigned manage budget for area of responsibility
As assigned manage working relationship with outsourcing partners

Required Experience:

Senior IC