Member Services / Front Desk Receptionist

KidStrong Member Experience + Enrollment

Benefits:

Hourly base + commission on sales (Compensation: $13.00 - $15.00 per hour base + commission)

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job Duties & Responsibilities: KidStrong Member Experience + Enrollment are the support system of the owners when it comes to the center. The responsibility of the Member Experience + Enrollment is to work with the owners on fostering a culture of learning and development for both their Coaches and the Families that attend the center and delivering key business results such as sales performance and lowering member attrition. This position is a talented, welcoming, and engaging person who is focused on delivering an exceptional experience for the kids, families, and team members. Growth opportunities available, we are a start-up and looking for the right people to lead and grow with us.

Center Operations

• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Welcome families as they enter the center.
• Assist members with all administrative needs and requests.
• Help enroll new members interested in the program for a membership or trial class.
• Be the Trial champion! When a trial is in house your primary focus should be to close the sale.
• Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
• Daily, weekly, and monthly cleaning and maintenance of the center with team.
• Typical schedule may include 2-3 weekday's and 1 weekend shifts with specific hours dependent on the needs of the center and supporting the leadership team on days off. Those days you will fully oversee member relations at the center.
• Weekday part time schedule could be from approx 8am - 12pm, 12-4, 3:30pm to 8pm.
• Weekend part time schedule is approx 8:30am to 2:30pm.
• You will assist with all center needs.

Outbound Calls

• Dedicated 1-2 hours daily sales outbound calls / texts / trial follow up management.
• Member relation calls.
• Voicemail return.

Skills/Qualifications

• A passion for working with children is non-negotiable!
• Comfortable speaking to parents/guardians regarding a variety of topics.
• Complete training through LearnUpon as required by the leadership team.
• Prior experience as a member service/sales receptionist is a plus!
• Previous experience in management is preferred but not required
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as GloFox, LearnUpon, Podium, HubSpot, and Google Sheets is preferred but not required.
• CPR certified not required but preferred. Can certify within 90 days of hire.

Bonus

• Eligible for membership sales bonus upon completion of training and probationary period.

Sphere of Interaction. This position reports directly to the owners. DNA/Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

High Standards

• Establishes and holds high standards
• Provides a PREMIER experience from beginning to end.

Natural Leader

• Creates culture
• Takes initiative

Leads by Example

• Sets tone through actions

Passionate

• Stays focused on the KidStrong Goals.
• Goal oriented and high performing.

Command Presence

• Upholds KidStrong Values; creates vision for others.

Teacher

• Communicate and ensure transfer of knowledge.

Professional

• Approaches others in a tactful manner
• Reacts well under pressure
• Treats others with respect and consideration
• Accepts responsibility for own actions
• Follows through on commitments.

Performer

• Engaging, Fun, Likable
• High Energy, Clear & Easy to Understand

Mentor

• Develops and nurtures relationships
• Focuses on developing self and others

Planning/Organizing

• Prioritizes and plans work activities; Develops realistic action plans.
• Sets goals and objectives
• Uses time efficiently
• Plans for additional resources
• Organizes or schedules other people and their tasks

Oral Communication

• Speaks clearly and persuasively in positive or negative situations
• Responds well to questions; Listens and gets clarification
• Demonstrates group presentation skills; Participates in meetings.

Written Communication

• Writes clearly and informatively; Edits work for spelling and grammar
• Varies writing style to meet needs
• Presents numerical data effectively; Able to read and interpret written information.

Teamwork

• Balances team and individual responsibilities
• Exhibits objectivity and openness to others' views
• Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Puts success of team above own interests; Able to build morale and group commitments to goals and objectives

Coachable/Low Ego Mindset

• Gives and welcomes feedback.
• Encourages exploring of different perspectives to reach common goals and objectives
• Has a growth mindset; Sees every opportunity as one to learn from.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, or requirements. Management reserves the right to modify, add, or remove duties as business needs change. Compensation: $13.00 - $15.00 per hour base + commission on sales KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

Our People:

• Want to work with great people
• Want personal and professional growth
• Want to make an impact

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.