Paratransit Scheduler

Paratransit Scheduler Transdev in Denver, Colorado is hiring a Scheduler/Reservationist. This position is responsible for reviewing, revising, and producing final driver manifests created by scheduling software for the next day's door-to-door ADA transportation service. NOTE: This position does not require outbound or inbound calls with customers and is not involved in booking appointments or trips. This role focuses on operational efficiency and delivering high-quality results. As a Scheduler, you will not only help drive operational excellence but also contribute to meaningful advancements in transportation that impact our community. We are seeking customer service-oriented professionals who are dedicated to excellence. Applications accepted until 04/30/2026 or until the position is filled Transdev is proud to offer: Competitive compensation package of minimum $19.00 - Maximum $23.00 Benefits include: + Vacation: minimum of two (2) weeks + Sick leave accrual of up to 48 hours per year + 8 standard Holidays + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. + Free RTD Bus Pass + 10-hour workday schedules include one weekend day off + Paid Training Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Use scheduling software to produce and distribute manifests for next-day trips as contractually required, seven days a week. + Critically analyze daily schedules in support of on-time performance, efficient routing, and productivity objectives. + Monitor demand throughout the day and adjust run times and breaks as needed. Communicate with service providers about run-time adjustments in a timely manner. + Run appropriate reports throughout the day and at the end of the day to check for issues and make necessary corrections. + Provide accurate data and reports to management and service providers. + Maintain/update customer profile information in the system, as well as standing order trips. + Provide timely feedback to supervisor/manager on issues and recommendations for improvement. + Perform other related duties as assigned. + Maintains confidentiality of all information + Other duties as required Qualifications: + High school diploma or GED required. + 2 years reservationist or customer service experience. + Familiarity with the Denver Metro area, cities, and major streets. + Computer skills are necessary, and the ability to learn scheduling software. (familiarity with Excel, Word) + Experience in customer service, scheduling, or dispatch preferred, or the equivalent experience that demonstrates the applicant's ability to learn and perform the duties and responsibilities of the position. + Ability to: communicate effectively and understandably, both orally and in writing; take instructions or direction from members of the team; work in a fast-paced environment; pay attention to detail; handle stress; manage multiple duties or assignments; sit or stand at workstation for extended periods of time. + Must possess excellent interpersonal skills, good problem-solving and analytical skills necessary to gather and interpret data, have good organizational skills, and be able to prioritize work. + Must be able to work shifts or flexible work schedules as needed. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: + 100% of the job is performed indoors + Sit for extended periods (up to 6-8 hours per day) in an office or in a cubicle equipped with a telephone and computer + Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level + Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: * Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). * Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 7043 Pay Group: DVF Cost Center: 52924 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.