Field Service Manager

Field Service Manager

At Viwinco, we believe exceptional service is just as important as exceptional products. We are looking for a Field Service Manager to lead our Factory Direct Warranty and Chargeable Service programs. In this role, you will drive operational excellence, lead a team of field professionals, and ensure our customers receive best-in-class service across all markets.

This position is ideal for someone who enjoys leading teams, improving systems, and delivering outstanding customer experiences while helping grow a strategic service operation.

What You'll Do:

• Provide direct and multi-level leadership for field technicians, coordinators, and service managers.
• Manage and support a remote workforce while maintaining strong team engagement.
• Review and approve weekly timecards and PTO requests.
• Establish and maintain in-field service standards across all markets.
• Ensure warranty and chargeable service work is delivered accurately, efficiently, and professionally.
• Maintain a customer-first mindset and promote first-call resolution.
• Partner closely with Sales and Customer Service teams to ensure total customer satisfaction.
• Support escalated service situations and help drive effective resolutions.
• Lead the execution and optimization of the Salesforce Field Service platform.
• Ensure the team fully utilizes systems for scheduling, reporting, and service tracking.
• Maintain accurate and timely documentation and reporting.
• Identify opportunities to expand Chargeable Service revenue streams.
• Improve service delivery with a lean, efficient approach that differentiates Viwinco in the marketplace.

Be Where the Work Happens:

• Travel up to 50% for training, field supervision, and customer escalations.
• Work effectively from the office, remotely, and on the road.

What You Bring:

• 3–5 years of management experience in window service, installation, or a similar construction-related field.
• Experience leading teams in a matrixed or multi-location environment.
• Strong understanding of patio door and window service/repair.
• Experience using and improving Salesforce Field Service or similar platforms.
• Excellent verbal and written communication skills.
• Strong presentation and training abilities.
• Ability to analyze reports, identify trends, and solve complex problems.
• Highly organized with strong attention to detail.
• Empathetic approach to customer concerns.
• Strong commitment to customer service and first-call resolution.

Why Join Viwinco?

• Opportunity to lead a growing service organization
• Work with a team committed to quality and customer satisfaction
• Make a direct impact on service innovation and operational excellence

If you're a hands-on leader who thrives in fast-moving environments and enjoys building strong service teams, we'd love to hear from you.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.