Concessions Associate

Concessions Associate

Barrington Stage Company, an award-winning professional theatre company located in the heart of the Berkshires, is seeking a Concessions Associate to join our Guest Services team in Pittsfield, MA. The Concessions Associate works closely with the Concessions Captain and the Guest Services team to ensure smooth, efficient, and safe concessions operations during performances. They help maintain inventory, manage sales, support colleagues, and contribute to a welcoming, professional, and enjoyable experience for all patrons.

Barrington Stage has a three-fold mission: to produce top-notch, compelling work; to develop new plays and musicals; and to engage our community with vibrant, inclusive educational outreach programs.

BSC is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, or age. We strongly encourage candidates of color, and/or from diverse backgrounds/underrepresented groups to apply.

The Concessions Associate supports daily concessions operations, including sales, inventory management, and cash handling, while providing friendly, human-centered customer service throughout performances. This role helps ensure a smooth and welcoming front-of-house experience for all patrons.

Requirements

• Manage daily concessions operations, including opening/closing procedures, cash and credit card sales, and financial reconciliation.
• Set up and break down the concessions stand before and after each performance.
• Maintain and restock inventory in the POS system (e.g., Square) and from backstock.
• Communicate regularly with the Concessions Captain about needs and operational updates.
• Participate in team meetings to provide feedback on guest trends, sales performance, and process improvements.
• Perform other duties as assigned to support smooth front-of-house operations.

Qualifications

• No previous work experience required; enthusiasm and a willingness to learn are valued.
• Strong communication and interpersonal skills with a commitment to equity, diversity, inclusion, and belonging.
• Ability to work independently, stay calm under pressure, and problem-solve in real time.
• Basic cash-handling accuracy and comfort in processing payments or transactions.
• Reliability, punctuality, and adaptability in a fast-paced environment.
• Flexibility for varied work hours and physical tasks, including evenings, weekends, and occasionally carrying, pulling, or lifting up to 25 lbs, while upholding equity, diversity, inclusion, and belonging practices.

* This job description is not comprehensive and is subject to change at any time