Hospitality Associate (Seasonal)

Job Description

Job Description

Date Posted: May 31, 2026

Pay: Starting at $11.00–$25.00 per hour, depending on experience and position assignment

Job Title: Hospitality Associate (Seasonal)

Department: Front of House

Location : 358 George Carter Rd, Becket, MA 01223

About The Commonwealth Exchange:

The Commonwealth Exchange is a hospitality and food & beverage partner to cultural institutions, creative organizations, and mission-driven spaces. We design and operate elevated, adaptable dining and guest experiences that are deeply aligned with each partner’s audience, programming, and environment.

Our approach is grounded in the belief that thoughtful, high-quality food and beverage can meaningfully enhance the guest experience while also driving strong, sustainable business performance. We work closely with local farms and producers, build seasonally driven menus, and develop concepts that are both creatively distinct and operationally rigorous.

Job Description:

The Hospitality Associate is a versatile front-of-house team member responsible for creating exceptional guest experiences across multiple food and beverage outlets throughout campus. Depending on operational needs, experience, and training, Hospitality Associates may work as cashiers, hosts, servers, bartenders, food runners, support staff or baristas.

This position is ideal for individuals who enjoy working in a fast-paced, guest-focused environment and are excited to contribute to a dynamic hospitality program supporting a world-renowned cultural destination.

Responsibilities:

• Welcome guests with professionalism, warmth, and enthusiasm.
• Provide exceptional customer service while maintaining a strong knowledge of menus, beverages, events, and venue offerings.
• Process transactions accurately using point-of-sale systems.
• Assist guests with menu selections, dietary questions, and general campus information.
• Take food and beverage orders and ensure accurate and timely delivery.
• Prepare and serve alcoholic and non-alcoholic beverages in accordance with company standards and applicable laws.
• Support dining room operations through food running, table maintenance, clearing, and resetting.
• Assist with guest seating, waitlists, reservations, and crowd flow management.
• Maintain cleanliness and organization of dining areas, bars, service stations, and guest-facing spaces.
• Restock supplies, glassware, serviceware, and merchandise as needed.
• Collaborate with kitchen and service teams to ensure smooth operations and a positive guest experience.
• Follow all food safety, sanitation, responsible alcohol service, and company operating procedures.
• Adapt to varying assignments and support multiple venues throughout the campus as needed.

Qualifications:

• Previous hospitality, restaurant, retail, customer service, or food and beverage experience preferred.
• Strong communication and interpersonal skills.
• Positive attitude and commitment to guest service excellence.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to remain professional and composed during busy service periods.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and lift up to 30 pounds.
• TIPS Certification required for employees assigned to bartending duties (or willingness to obtain before start date).

Benefits:

• Flexible scheduling
• Paid training
• Opportunities for advancement and cross-training
• Work in a unique cultural and hospitality environment
• Employee discounts where applicable

Work Location: In person

The Commonwealth Exchange is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.