Client Support Analyst

Job Description

Job Description

 

At Kelly®, we’re seeking a  A Client Support Analyst to work a Legal support client in Houston, TX. 

Location: Houston, TX 
Schedule: Monday–Friday, 8:00 am–5:00 pm
Pay Rate: $22 per hour (Temp-to-Perm)

The Client Support Analyst acts as the primary point of contact for clients, ensuring timely and accurate resolution of inquiries via phone and email. This role is critical in helping clients navigate our service offerings and online portal, and requires strong customer service, professionalism, and problem-solving skills.

Key Responsibilities:

• Investigate and research issues to ensure proper corrective action is taken
• Address client and sales partner inquiries quickly and drive them to resolution
• Set up new client accounts using the company portal
• Provide coaching and guidance for new clients on portal usage
• Complete front-end processing for settled cases
• Perform transcript and video status checks
• Handle inquiries related to price quotes for completed jobs
• Collaborate with other departments to resolve issues
• Suggest improvements to workflow processes
• Demonstrate ongoing knowledge of legal services offered
• Meet or exceed service level agreements (SLAs)
• Perform other duties as assigned

Qualifications:

• High school diploma or equivalent required; Associate degree preferred
• 3+ years of customer service or client support experience
• Professional phone and email etiquette
• Administrative or office experience a plus
• Industry experience preferred but not required

Skills & Attributes:

• Strong attention to detail and active listening
• Excellent communication and problem-solving abilities
• Cheerful, professional, and client-focused demeanor
• Dependable and reliable with a strong work ethic
• Flexible and adaptable in a fast-paced environment

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.