Customer Care Manager - Charlotte, NC

Job Description

Job Description

About This Opportunity

Are you looking for a position where you can do something meaningful and make a real difference? We’re growing fast and looking for leaders and problem-solvers that are ready to grow with us. If you have a passion for what you do, are highly motivated, maintain the highest integrity and possess a wide range of knowledge, skills and abilities then this may be your dream position! 

Our Customer Care Manager (CCM) is responsible for the performance of the Customer Care Department in our newest warehouse location in Charlotte, NC. The CCM will recruit, mentor, coach and develop Customer Care Specialists (CCS) to deliver a superior customer experience via telephone, chat, in person, or by email to provide information about products and services, to take orders, or to obtain details of service issues.  They will provide ongoing training for the CCSs in these areas: relevant LAC applications, departmental processes and procedures, account set-up, products and services, company’s website features and functionality.

The Customer Care Manager manages the workflow in the department, assigning tasks and responsibilities daily. They coach and develop their team on how to provide a superior customer experience and communicate with professionalism and a personal touch.

Working in conjunction with the Corporate Senior Customer Care Manager, the CCM will interface daily with the Sales, Purchasing, Operations, Contracts and the Regulatory Compliance Specialist to consistently communicate workflow.

Who Are You?

• BS/BA or associate’s degree preferred
• 5+ years related experience or equivalent combination of education and experience; prior management experience preferred
• Self-starter, confident in his/her abilities, self-motivated and able to work effectively with limited supervision
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with others
• Strong Leadership skills
• Strong organization and prioritizing skills
• Attention to details and follows through on assigned tasks and projects
• Proficiency at MS Office, MS Excel
• A can-do attitude with excellent judgment and creative problem-solving skills        

Who Are We?

At Life Assist we show up every day, so we can “Help Heroes Save Lives.”  Together through a culture of caring and genuine connections, every decision we make and every action we take ensures that first responders can do their jobs as easily and effectively as possible.

  When you compare Life-Assist to other companies in our industry, you’ll find that there is a clear difference.  Our culture is extremely important to us.  We aren’t about what we sell.  We are about what we stand for. 

We are always looking for the best talent -- individuals who are positive, motivated, and hardworking, but most importantly align with our core values to provide the best experience for everyone. We understand what matters most: the health and well-being of you and your family. We also realize what a significant role work plays in contributing to these.

Members of our Life-Assist team enjoy a positive, supportive environment where employees are encouraged to develop their skills and talent to their fullest potential.

What We Offer

We believe in showing employees how valuable they are to Life-Assist.  That is why Life-Assist offers a comprehensive benefit package that aims to meet the needs of our valued employees and their families.  Check out what you can expect when you join our team:

• 15 accrued days Paid Time Off – to help you take that refreshing time to get away from it all
• 7 paid holidays plus 2 paid floating holidays to use as you please
• Employee Assistance Program – to help you reduce the stress of everyday living
• Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability pay
• 401K Retirement Savings Plan – Life-Assist contributes a % of your deferral to help you meet your retirement goals
• Employee Stock Ownership Plan
• Tuition Reimbursement
• And much, much more…….

If this position sounds like a good fit and you are interested in working for a company where employees love coming to work and helping heroes save lives every day, please submit your resume.

It is the policy of Life-Assist, Inc. (“The Company”) that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. EOE, Including disability/vets

Life-Assist, Inc. promotes a drug-free workplace, and participates in the E-Verify Program.