PSC Analytics & Workforce Forecasting Analyst
AltaMed Health Services
AltaMed Health Services Corp. is seeking a Workforce Analyst for the Patient Service Center in Anaheim, CA. The role focuses on data analytics, forecasting, queue management, and ACD technology support to optimize service levels and targets such as first call resolution and Net Promoter Score. You will mine and utilize data to deliver daily, weekly, and monthly PSC dashboards and share clear trends, recommendations, and root-cause analyses with management. #J-18808-Ljbffr AltaMed Health Services
Vacancy posted 3 days ago
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