IT Systems Specialist I/II

IT Systems Specialist I/II

TFHE-The Foundation for Hispanic Education - San Jose, CA

Overview

Salary Range $68,700.00 - $75,000.00 Salary

Description

Under the direction of the Director of Technology the IT Systems Specialist II serves as the senior-level technical lead within the department providing both direct support and systems-level oversight across The Foundation for Hispanic Education. This role bridges the gap between entry-level support technicians and IT management. The Specialist is responsible for resolving complex support requests, managing district-wide platforms coordinating with departments and vendors and ensuring secure and reliable technology for students and staff. This position plays a key role in maintaining critical systems training users and implementing solutions that support instruction and operations.

Duties and Responsibilities

• Technical Support and Troubleshooting
• Provide advanced troubleshooting and support for hardware software and networked devices including Chromebooks desktops laptops printers phones and audiovisual systems
• Respond to help desk requests through TFHE's internal system One to One Plus ensuring timely documentation and resolution
• Diagnose and repair common device issues including imaging and setup
• Assist with deployment setup and replacement of student and staff devices including large-scale Chromebook rollouts
• Systems and Platform Configuration
• Configure maintain and support TFHE's core technology platforms including PowerSchool Google Admin Console Apple School Manager Mosyle and PaperCut
• Manage user accounts system permissions and security settings across administrative and instructional systems
• Implement updates patches and integration of tools in collaboration with other departments
• Monitor systems and recommend improvements for stability and security
• Data Privacy and Security
• Support the protection of student and staff information by adhering to FERPA privacy best practices and district protocols
• Assist in overseeing security controls such as access management monitoring tools and safe device use across all campuses
• Coordinate with vendors and the Director of Technology on privacy agreements and technology-related compliance matters
• Leadership and Coordination
• Act as the primary technical lead under the Director of Technology supporting cross-departmental initiatives and communicating with school leaders
• Provide training to staff and stakeholders on platforms devices and workflows as needed
• Lead project execution including deployments migrations and school site implementations
• Collaborate with outside vendors on repairs licenses and software issues

Other Responsibilities

• Performs other related duties as assigned to support school operations which may occasionally extend beyond core technical responsibilities
• Must demonstrate an understanding of project management principles including meeting deadlines coordinating logistics and balancing multiple requests

Qualifications

Education and Experience Requirements:

• Associate degree in Computer Science Information Technology or a related field is required
• Bachelor's degree is preferred and may substitute for some work experience
• Minimum of four years of progressively responsible experience in IT support systems administration or educational technology
• At least two years of hands-on experience managing or supporting PowerSchool or a similar Student Information System
• Experience using G Suite for Education Google Admin Console Apple device management tools and network troubleshooting
• Must be comfortable handling sensitive data in accordance with privacy laws and district policies
• Ongoing professional development and certification attainment is expected during employment
• Spanish language skills are not required but are considered a strong plus given the community TFHE serves

Preferred Certifications:

• CompTIA A Plus or Network Plus
• Google IT Support Professional Certificate
• Google Certified Educator Level 1 or 2
• Apple or Microsoft technical certifications
• CompTIA Security Plus or equivalent is a plus
• Experience with Chromebook repair mobile device management and system integration tools is highly valued