IT Support Specialist
Info Way Solutions
IT Support Specialist
Cupertino, CA
Key Skills Required:
Customer Focus
Hardware Configuratiom/Distribution/Provisioning
iOS
Mac OS X Scope:
• Provide technical support to Our employees and contractors in person
• Provide high level of customer service and professionalism in accordance with Our policies, practices, and expectations
• Diagnose and troubleshoot technical issues according to Our expectations
• Document issues, troubleshooting steps, and resolutions in ticketing system
• Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
• Escalate unresolved complex issues to appropriate support teams
KEY QUALIFICATIONS
• Excellent customer service skills
• Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
• Excellent English-language oral and written communication skills
• Excellent time management and multi-tasking skills
• Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
• Ability to maintain composure and customer-service focus in stressful situations
• Motivation and ability to work as part of a distributed team
• Conceptual understanding of IP networking and basic network troubleshooting skills
• Conceptual understanding of multi-tiered and web-based information systems architecture • Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
• Experience troubleshooting macOS and iOS operating systems
• Experience using an IT service management or CRM system for tracking technical support cases
• Experience using a knowledge base system TRAINING Our expectations, policies and procedures will be provided by Our training instructors EXPECTATIONS The performance is to be kept within KPIs as defined by IS&T Support.
This includes but is not limited to standards surrounding:
• Punctuality and attendance; no more than 2 occurrences per month on average • Customer satisfaction surveys (CSAT) 98% or higher
Cupertino, CA
Key Skills Required:
Customer Focus
Hardware Configuratiom/Distribution/Provisioning
iOS
Mac OS X Scope:
• Provide technical support to Our employees and contractors in person
• Provide high level of customer service and professionalism in accordance with Our policies, practices, and expectations
• Diagnose and troubleshoot technical issues according to Our expectations
• Document issues, troubleshooting steps, and resolutions in ticketing system
• Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
• Escalate unresolved complex issues to appropriate support teams
KEY QUALIFICATIONS
• Excellent customer service skills
• Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
• Excellent English-language oral and written communication skills
• Excellent time management and multi-tasking skills
• Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
• Ability to maintain composure and customer-service focus in stressful situations
• Motivation and ability to work as part of a distributed team
• Conceptual understanding of IP networking and basic network troubleshooting skills
• Conceptual understanding of multi-tiered and web-based information systems architecture • Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
• Experience troubleshooting macOS and iOS operating systems
• Experience using an IT service management or CRM system for tracking technical support cases
• Experience using a knowledge base system TRAINING Our expectations, policies and procedures will be provided by Our training instructors EXPECTATIONS The performance is to be kept within KPIs as defined by IS&T Support.
This includes but is not limited to standards surrounding:
• Punctuality and attendance; no more than 2 occurrences per month on average • Customer satisfaction surveys (CSAT) 98% or higher
Vacancy posted 23 hours ago
Similar jobs that could be interesting for youBased on the IT Support Specialist in Cupertino, CA vacancy
- ...Desktop EngineerDesktop engineers are responsible for providing level 2 & 3 support by responding to, evaluating, and prioritizing incoming IT support requests to the IT service desk by internal end users in a flexible, fast paced and growing, but very customer focused...SuggestedWork at officeFlexible hours
Rootshell Inc
Sunnyvale, CA5 hours ago - ...Title: Information Technology Professional (IT/CTN/IS) Category / Component:... ...Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and... ...servers, and communication systems that support naval operations; as a Cryptologic...SuggestedApprenticeshipWorldwideShift work
US Navy
Cupertino, CA4 days ago - ...effective and forward-thinking. We offer a full range of services to support commercial, industrial, and high-density residential development... ...information about our services, visit kierwright.com. EEO IT Support Technician Kier + Wright is seeking a motivated IT...SuggestedHourly payWork at officeLocal areaRemote work
Kier & Wright
Santa Clara, CA4 days ago - ...with vendors Ship items to remote locations as necessary Determine equipment required to increase productivity/efficiency Lift server or computer equipment weighing up to 45lbs. Work closely with management and other teams to support companywide projects...SuggestedRemote work
ClifyX
Santa Clara, CA3 days ago $30 - $40 per hour
...Job Overview Fujitsu is looking for a candidate to strengthen our system operations and employee IT support structure. We are seeking a part‑time IT Support Assistant on a contract position for approximately six months. This role requires on‑site work for at least three...SuggestedHourly payContract workPart timeWork at officeRelocationVisa sponsorshipRelocation package3 days per weekFUJITSU LIMITED（JAPAN）
Santa Clara, CA23 hours ago- A global staffing firm is seeking a Desktop Support Analyst to handle the installation, configuration, troubleshooting, and maintenance of Microsoft Windows and Mac OS systems, as well as associated peripherals. This role demands a customer-oriented individual with experience...
- ...We are seeking a motivated and detail-oriented IT Helpdesk Support to join our dynamic IT team This role is responsible for providing first... ...onboarding-offboarding and escalating complex problems to specialist teams in various IT disciplines Benefits Health insurance Retirement...Work at office
Halo Agencies
Santa Clara, CA23 hours ago $90k - $115k
...Opportunity Requirements Basic Qualifications Associate's degree in IT, Computer Science, or related field. 5 years of experience in IT... ...an inclusive workplace where all team members feel valued and supported. We welcome applicants from diverse backgrounds, including those...Temporary workWork at officeSocket
Santa Clara, CA4 days ago- ...Introduction RV Tech Enterprise IT is scaling rapidly across sites, cloud platforms, and a distributed... ...employees to do their best work. We're looking for a specialist to provide high-quality end-user support, ensure reliable day-to-day IT services, and contribute...Work experience placementImmediate startRemote work
Artech
Palo Alto, CA3 days ago - ...About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the... ...employee experience. About the Role As an IT Support Specialist, you will be the first point of contact for...Work at officeRelocation package
OpenAI
Mountain View, CA3 days ago - Atomic Machines is seeking an hands-on IT Specialist to support engineers and staff in a fast-paced lab environment in Santa Clara. The role covers onboarding/offboarding, SaaS provisioning, and hardware lifecycle management, with a strong emphasis on documentation and...Work at office
- ...IT Support Specialist Location/work model: 1 Day a week in San Francisco, CA & 1 Day in Mountain View, CA and remaining days remote in a week. Duration: 6 Months to Start + Likely Extensions The IT Support Specialist is a hands-on position responsible for supporting...Local areaRemote work1 day per week
IT Solutions LLC
Mountain View, CA2 days ago $29.56 per hour
...San Jose, CA 95138 Our client is seeking an IT Support Specialist to join their team. In this role you will be part of the IT support team supporting end users in a corporate environment. The ideal candidate will have prioritization skills, troubleshooting skills, and...manpowe
San Jose, CA23 hours ago$90k - $105k
...IT Support Specialist IIHarness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading...Local areaImmediate startMonday to FridayFlexible hoursShift workWeekend workHarness
Mountain View, CA4 days ago$100k - $180k
...ImpactServing as the West Coast anchor for MongoDB's Global VIP Support, this position acts as the “single-threaded DRI” for the technology... ...scoped and governed by HR and the Office of the CEO, not by IT — this is Phase 1 of a model designed to extend, tier by tier, to...Work at officeLocal areaImmediate startWorldwideFlexible hoursShift workNight shiftWeekend work$94k - $120k
...equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.What You’ll Do:Provide... ...-based and remote personnelWhat You Need:5+ years of related IT work experienceComputer support related certifications or...Work at officeLocal areaRemote work- Atomic Machines is seeking an on-site IT Specialist to support engineering staff and operations from its Santa Clara office. The role focuses on troubleshooting end-user issues, onboarding and offboarding, and helping automate IT workflows with strong documentation practices...Work at office
$105k - $130k
...actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. EXECUTIVE IT SUPPORT SPECIALIST SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This...Permanent employmentTemporary workWork at officeWeekend workSpaceX
Palo Alto, CA3 days ago- ...Volta is seeking an IT Analyst to be the first contact for IT at our Palo Alto offices. You will handle day-to-day IT requests, onboarding... ...maintain a reliable office IT environment. You will own the IT support queue, manage access using JumpCloud and M365, support devices,...Work at office
Volta
Palo Alto, CA3 days ago - Jobtailor in Milpitas, CA seeks an entry-level IT Help Desk professional to provide first-level support via phone, email, or in person, and to diagnose common hardware, software, and network issues. You will assist with password resets, software applications, workstation...
$94k - $120k
...equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members. What You’ll Do Provide... ...based and remote personnel. What You Need 5+ years of related IT work experience. Computer support related certifications or...Work experience placementWork at officeLocal areaRemote work$40 - $50 per hour
Highspring is seeking a Part-Time IT Support Specialist in Mountain View, CA for a 3-month contract. The role requires 8-hour shifts onsite 3-4 days a week, handling IT operations and employee support. The ideal candidate will have 3+ years of experience, proficiency in...Hourly payContract workPart timeShift work3 days per week$40 - $50 per hour
...to start (potential extension) Schedule : Part-time | 8-hour shifts/day | Onsite required Highspring is hiring a Part‑Time IT Support Specialist for a 3‑month contract to support our client. You’ll be responsible for managing IT operations, providing employee support,...Contract workPart timeWork at officeLocal areaRemote workFlexible hoursShift work3 days per week- United States Digital Space LLC in Palo Alto is seeking an Executive IT Support Specialist to deliver top-tier support to our executive team. You will ensure that all IT solutions are state-of-the-art and continuously operational. The ideal candidate must possess strong...
- SPACE EXPLORATION TECHNOLOGIES CORP is looking for an Executive IT Support Specialist in Palo Alto, California. The specialist will deliver exceptional IT solutions to ensure seamless operations for our executives. This role requires a minimum of three years of enterprise...
- ...Description: The Hardware Technician (IT Field Support Specialist 2) provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site...Remote work
GrabJobs
San Jose, CA23 hours ago - Job ID: JPC - 37417Reference: 38055Location: Sunnyvale, CA, 94085, United StatesClient: Apple Do you have a pre-identified candidate? New sourcing? Existing Subcon?New Sourcing Max Hourly Pay Rate to the candidate?:XXX/Hr Do you have a preferred interview schedule?:PST ...Hourly payPermanent employmentWork at officeRemote work
- Socket.dev in Santa Clara, CA is seeking an IT Support Specialist to provide hands-on technical help for Windows, macOS, and common software. You will troubleshoot hardware and assist non-technical users, coordinating with teams to resolve issues after hours when needed...
- An IT staffing consultancy is seeking a Sourcing/Purchasing Specialist based in the United States, with options in Dallas or Sunnyvale. The role involves negotiating contracts and managing key supplier relationships to optimize professional services purchases. Candidates...Contract workImmediate start
$70k - $80k
...container images that are automatically hardened via our Software Attack Surface Management Platform. We are looking for an IT Specialist to support the organization’s day-to-day IT operations. Responsibilities include user onboarding/offboarding, equipment acquisition...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Specialist. Be the first to apply!
Related searches
- IT tech support Cupertino, CA
- technical product support Cupertino, CA
- technical customer service advisor Cupertino, CA
- tech support Cupertino, CA
- IT technical support Cupertino, CA
- technical support Cupertino, CA
- field technical support Cupertino, CA
- software technical support Cupertino, CA
- IT support Cupertino, CA
- IT systems support Cupertino, CA