Field Service Engineer

About Accumetrics - PCB Piezotronics Company

As a global leader in rotor telemetry technology, Accumetrics’ designs, assembles, and supports digital telemetry systems that utilize wireless techniques. Application solutions range from aerospace and defense to energy and power generation. From single channel products for strain gage torque or temperature measurements to rotor ground fault detection systems, our teams in Latham, New York and Cincinnati, Ohio are united in a common mission to create an experience of Total Customer Satisfaction. Learn more about our teams | +

More Reasons to Join The Team

Accumetrics offers a highly collaborative and team-based atmosphere. Total Customer Satisfaction, for internal and external customers alike, is at the heart of our business and guides our interactions every day. Social events and opportunities are hosted throughout the year aimed to develop internal relationships and promote a culture focused on collaboration and teamwork. Accumetrics also provides all full-time team members with 100% employer paid medical premiums for you and your family, a competitive PTO package and 10 company paid holidays.

The Field Service Engineer will acquire an advanced knowledge of Accumetrics product design, telemetry system design and application considerations (as appropriate). Perform field service installation and support work of Accumetrics products. Significant interaction with Product Managers, Engineers, Designers, Sales, and Customers is required. Provides technical/sales support and phone coverage. Has application knowledge, provides pre/post-sales technical support in coordination with Accumetrics sales team.

Additional Duties:

• Provides technical/sales support and phone coverage for customers, sales representatives and directs sales personnel.
• Understands both mechanical and electrical design inputs, both within their area of expertise (expert) and outside (knowledgeable).
• Travel to customer locations and tradeshows to provide technical assistance and assist in product installation/demonstration training.
• Develops sufficient expertise and knowledge of products to which assigned that they begin to be recognized by internal and external persons as a useful technical resource.
• Provides quotations for products and services in accordance with pricing and delivery policy.
• Assists Product Specialist with follow up on orders and logged quotes. Performs follow up on sales activity.
• Responds to a wide range of written and phoned customer inquiries. Responds to telephone calls or correspondence from customers and representatives for orders and/or repairs.
• Supports customer service/sales in all service-related requirements.
• Assists customers technically and seeks technical assistance when required to best serve the customer. Documents information from customers.
• Responsible for making appropriate product recommendations to customers.
• Works with the Engineering department and Product Managers in developing customized products.
• Acts as a liaison between the customer and Product Managers by communicating customer feedback and customer input required for market research.
• Performs other related duties as assigned.

Minimum Qualifications:

• Education: Two- or four-year Engineering degree or equivalent specialized training.
• Experience: 2-4 years of related field service engineer experience.
• Travel Requirement: Domestic and international travel 30-50% of the time.

Additional Benefits:

• 100% Company Paid Medical Insurance
• Dental and Vision Insurance
• Company funded HSA or HRA Accounts
• Employer paid basic life insurance, short- and long-term disability insurance
• 401k Company Match
• Annual Bonus
• Dependent Scholarship Plan
• Tuition Reimbursement
• Employee Discounts, Holiday Gift Certificates, Referral Bonus

Physical Demands (U.S. only)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to alternate between sitting and standing; use hands to finger, handle, or feel and use gross and fine manipulation of fingers; reach with hands and arms; lift and carry up to 25lbs and talk or hear. The employee is occasionally required to walk; and stoop, kneel, crouch, or crawl, occasionally in tight or confined spaces. The employee must occasionally lift and/or move up to 50 pounds. Employee occasionally required to drive, reach overhead, reach at or above shoulder level, climb ramps and stairs The employee is frequently required to travel domestically and internationally 60-70% of the time to customer facilities. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This role requires the ability to work in an indoor office and production environment with low to moderate noise level.

International Traffic in Arms Regulations

This position requires access to “controlled technology” as defined in the Export Administration Regulations (15 C.F.R. §730 et. seq.) and “technical data” as defined in the International Traffic in Arms Regulations (22 C.F.R, Chapter 1, Subchapter M). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

PCB Piezotronics is an equal opportunity employer