Call Center Representative

*Description*
We're partnering with a longstanding, reputable collections organization in Downtown Louisville to hire a Sr. Collections Representative. This is a great opportunity for an experienced call center professional who values coaching, development, and creating a positive customer experience within a performancedriven environment.
This is an onsite-only role with no remote or hybrid flexibility.
About the Role
To ensure a deep understanding of internal systems, processes, and customer interactions, the selected candidate will begin in a frontline Collections Representative role for the first few months before transitioning fully into the advanced role.
A commitment to coaching, training, and supportive accountability is essential.
There may be an opportunity to handle escalated calls as part of the role.
Key Responsibilities
Drive team performance through consistent coaching, feedback sessions, and training.
Monitor and improve collection rates, call quality, customer satisfaction, and team retention.
Support new hires and tenured staff with tailored development to strengthen overall performance.
Ensure all collection activity aligns with legal and ethical standards.
Assist with escalated customer interactions as needed.
Foster a positive, customerfirst culture while maintaining compliance and performance expectations.
What Success Looks Like
A team that consistently meets or exceeds collection goals.
Highquality, customercentered interactions across all calls.
A stable, engaged team with strong tenure and ongoing development.
A positive atmosphere built on coaching, constructive feedback, and supportive leadership.
Qualifications
3+ years of call center experience required (collections experience strongly preferred).
Previous leadership, team lead, or supervisor experience in a call center environment is preferred.
Associate's degree or higher is highly preferred.
Strong coaching, training, and communication skills.
Ability to balance performance expectations with a customerserviceforward approach.
Comfortable managing a mix of seasoned and brandnew collectors.
Must work onsite in Downtown Louisville daily (8:30 AM - 5:30 PM).
Enjoys the convenience of free onsite parking - an advantage in the downtown area.
*Skills*
call center management, customer service management, collections customer service
*Top Skills Details*
call center management,customer service management
*Additional Skills & Qualifications*
3+ years of call center experience required (collections experience strongly preferred).
Previous leadership, team lead, or supervisor experience in a call center environment is preferred.
Associate's degree or higher is highly preferred.
Strong coaching, training, and communication skills.
Ability to balance performance expectations with a customerserviceforward approach.
Comfortable managing a mix of seasoned and brandnew collectors.
Must work onsite in Downtown Louisville daily (8:30 AM - 5:30 PM).
*Job Type & Location*
This is a Contract to Hire position based out of Louisville, KY.
*Pay and Benefits*The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Louisville,KY.
*Application Deadline*This position is anticipated to close on Jun 10, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.