Reservations Desk Clerk

Job Shift

M-F, 1-5pm

Job Summary

The Reservations Desk Clerk will support the functions of the Front Desk by processing guest reservations and requests and supporting the hotel administrative staff. The person in this position will also provide customer service support for Southern Student Housing.

Essential Job Functions

The employee in this position will have the following essential job qualifications:

• Above average customer service skills
• Ability to multitask
• Basic computer skills
• Above average math skills
• Ability to effectively and confidently deal with stressful situations
• Maintain a professional appearance and attitude
• Abide by the standards and guidelines set forth in the Policy Manual
• Have flexibility to work holidays year-round when needed.

Legacy Hotel

• Be personable and interact with everyone that walks into the lobby
• Stand for long periods of time if necessary
• Respond to emails
• Communicate with other employees and departments on campus
• Accurately process guest reservations & check guests in and out of the Hotel
• Accurately process guest payments
• Run the night audit (if applicable)
• Answer telephone calls
• Professionally and promptly address guests' concerns and questions, including taking requested items to a guest's room
• Maintain a clean and professional work environment
• Have Legacy vehicles fueled and washed on a regular basis
• Inspect cleanliness and orderliness of hotel rooms
• Inspect cleanliness and orderliness of missionary housing
• Report any hotel and missionary housing maintenance issues
• Take inventory of front desk supplies

Student Housing

• Participate in daily activities of the Student Housing Office including:
• answering phones
• responding to residents' questions and requests in person
• taking maintenance requests

Performs other duties as may be assigned by supervisor.

Education

The person in this position is not required to have any particular educational background.

Experience

The person in this position is preferred to have at least one year in the customer service, sales or hospitality industry; preferably have some accounting experience.

Supervision

The person in this position will supervise no one. The person in this position will report to the Front Desk Supervisor.

Work Environment

The person in this position will work in an office setting primarily, although they will frequently have to visit guest rooms requiring them to go outside and be exposed to the weather. This person will also have to be able to lift up to 35 lbs.

Equipment

The person in this position will use the following equipment: computer, copier, printer, and other generic office equipment.