Front Desk Agent

Join Team at the Hampton Inn by Hilton Louisville Airport! Hampton Inn by Hilton Louisville Airport is seeking a Part‑Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. Anticipated hours: 3:00 PM to 11:00 PM. About Us At Hampton Inn by Hilton Louisville Airport, we have recently completed a stunning renovation, upgrading our guest amenities to provide a fresh, modern experience. Located conveniently off I‑264 and just steps from Louisville International Airport, our hotel is at the heart of the action, with top attractions like Churchill Downs, Kentucky Kingdom, and the Louisville Zoo just minutes away. We are proud to have earned the 2023 Service Recognition Award, a testament to our commitment to exceptional service. If you are looking to grow your career in a supportive, dynamic environment where your contributions are recognized and celebrated, Hampton Inn by Hilton Louisville Airport is the perfect place for you. Why This Role Working as a Part‑Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The role places you at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem‑solving skills. What’s In It for You Comprehensive benefits: Medical, Dental, and Vision Financial perks: 401(k) with company match, same‑day pay, and flexible spending accounts Time off: vacation, personal days, and holiday pay Exclusive discounts: hotel, food, and beverage savings for personal travel Professional growth: online training courses Additional support: employee assistance program, jury duty leave, bereavement leave, and more Key Responsibilities Guest check‑in and check‑out: assist guests with the process efficiently, ensuring a smooth and welcoming experience. Reservations management: handle room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records. Customer service: respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations. Payment processing: handle payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies. Communication hub: coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly. Providing information: offer information about hotel services, amenities, local attractions, and transportation options. Problem‑solving: resolve guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction. Maintaining records: keep accurate and organized records of guest stays, payments, and interactions in the property management system (PMS). Promoting hotel services: upsell rooms and promote hotel amenities, such as dining options or event spaces. Ensuring security: follow safety and security protocols to safeguard guests, staff, and property. What We are Looking For Previous experience in customer‑facing roles, such as hospitality, retail, or food service; strong interpersonal skills and focus on delivering exceptional service. Familiarity with computers and software systems, especially reservation or property management systems (PMS). Strong verbal and written communication skills for interacting with guests and team members professionally. Experience handling guest complaints or resolving conflicts calmly and effectively. Experience managing multiple tasks simultaneously, such as answering phones, handling reservations, and assisting guests. Hospitality or front desk experience (preferred). A high school diploma or equivalent. Applicants should have the flexibility to work weekends & holidays. Why Commonwealth Hotels Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We foster a world‑class culture where great people deliver extraordinary results. Explore our hotel: At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs. #J-18808-Ljbffr