Automotive Service Writer

Automotive Service Writer – North Charleston, South Carolina

The front line of communication, the heartbeat of the service lane, and the voice customers trust. This role is built for someone who thrives in a fast-paced dealership environment, communicates with clarity, and knows how to deliver a smooth, transparent service experience from check-in to check-out. The dealership in North Charleston, SC is looking for a sharp, customer-focused Service Writer who can keep the lane moving and the customers coming back.

What You'll Do

• Greet customers with professionalism and guide them through the service process
• Write accurate repair orders and clearly document customer concerns
• Communicate effectively with technicians to ensure proper diagnosis and repair
• Present maintenance recommendations and repair options with transparency
• Maintain consistent follow-up on vehicle status, approvals, and timelines
• Review completed work with customers and ensure satisfaction before delivery
• Support CSI goals through exceptional communication and problem-solving
• Contribute to a positive, organized, and efficient service department

What Makes You a Strong Fit

• Experience as a Service Writer, Service Advisor, or customer-facing automotive role
• Strong communication skills — both in person and over the phone
• Ability to multitask and stay organized in a busy service lane
• A customer-first mindset with the ability to build trust quickly
• Familiarity with dealership DMS systems (CDK, Reynolds, Dealertrack, etc.) is a plus
• A calm, professional presence even during high-volume rushes
• A team-oriented attitude with a focus on accuracy and efficiency

What This Role Offers

• A respected dealership with strong leadership and steady customer traffic
• Competitive pay structure with performance incentives
• Full training and ongoing development
• A supportive team environment that values professionalism and growth
• A long-term career path in a stable, high-demand industry

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