Customer Support & Administrative Support Specialist

Starting Pay: $23.00/Hour (after completing training). Paid Training: $20.00/Hour (for the first 30 days). Occasional Commissions: $50-100/Per Deal. About the opportunity ABOUT THE OPPORTUNITY We are a nationwide automobile dealership and auto-transportation organization headquartered at The Trump Building, 40 Wall Street, Manhattan, directly owning and controlling 60+ automotive dealership and transportation businesses across the United States. We are seeking a dependable, organized, detail-oriented Administrative Support Specialist to assist with motor vehicle titles, dealership documentation, customer communications, recordkeeping, and daily office operations. This is an opportunity to work directly with senior management, learn multiple business functions, assume meaningful responsibilities, and potentially advance into supervisory or management positions. Prior Motor Vehicle Title Clerk or Dealership Back-end Experience Is Preferred. We provide structured, hands-on training in our company systems, procedures, and administrative operations. COMPENSATION & SCHEDULE First 30 Days: Paid introductory training at $20.00/hour After Training: $23.00/hour upon successful completion of the training period Long-Term Growth: Potential increases to $25–$30/hour after approximately 1 year, depending on performance, proficiency, responsibilities, and management approval Schedule: Full-time. The office operates Monday–Friday; some Saturday work may be scheduled based on business needs. No Sunday work. Work Location: In person at 40 Wall Street, Manhattan, NYC. Additional Perks: Potential transportation/commuting assistance, company vehicle privileges, and other benefits subject to eligibility and company approval PRIMARY RESPONSIBILITIES Motor Vehicle Titles & Dealership Operations Process and track motor vehicle titles, registration-related paperwork, and dealership documents Review transactions for completeness, accuracy, and missing information Coordinate paperwork with dealerships, transportation departments, vendors, and customers Maintain accurate records and follow up on pending documentation Administrative & Executive Support Perform data entry, filing, scanning, correspondence, and document management Maintain databases, spreadsheets, customer records, and internal reports Track assignments, deadlines, appointments, and departmental requests Assist executives and managers with scheduling, reports, projects, and follow-ups Support basic bookkeeping, invoices, and accounting-related documentation Coordinate information between departments to maintain efficient operations Customer Service & Communication Answer incoming calls professionally, screen inquiries, and direct callers appropriately Log, process, and follow up on customer requests Provide accurate information using approved company procedures Coordinate resolutions with the appropriate departments Maintain confidentiality, professionalism, and excellent customer service FIRST 30 DAYS — PAID TRAINING Your first 30 days are a structured, paid training period at $20/hour, designed to develop proficiency in company procedures, documentation, communication, and administrative operations. Motor vehicle titles, dealership paperwork, and processing procedures Customer call handling, request tracking, and follow-up Data entry, document accuracy, filing, and recordkeeping Microsoft Office, databases, electronic signatures, and company software Scheduling, reporting, basic bookkeeping, and office workflows Confidentiality, professional communication, and departmental coordination MANDATORY KNOWLEDGE ASSESSMENTS — 70% MINIMUM To ensure employees understand their duties, periodic quizzes, practical exercises, and performance evaluations are required during training and throughout employment. Employees must maintain a minimum 70% average across company knowledge assessments covering. Motor vehicle titles, dealership paperwork, and processing requirements Administrative procedures, office workflows, and company policies Customer service, telephone etiquette, and request handling Data entry accuracy, databases, documentation, and recordkeeping Microsoft Office, document management, and internal software Scheduling, reporting, bookkeeping basics, and task prioritization Confidentiality, judgment, and interdepartmental coordination Practical proficiency is equally important. Management may review completed assignments, paperwork accuracy, customer communications, timeliness, and compliance with procedures. Maintaining the 70% assessment average, making satisfactory learning progress, applying training correctly, and performing duties accurately are conditions of continued employment. Failure to meet these standards may result in termination. Training, coaching, and evaluations continue beyond the introductory period. REQUIRED QUALIFICATIONS At least 18 years old with a high school diploma or equivalent Ability to commute reliably to 40 Wall Street, Manhattan Availability for full-time work, including occasional scheduled Saturdays Excellent organization, attention to detail, and accuracy Strong verbal/written communication and professional telephone manner Ability to prioritize tasks, multitask, and meet deadlines Reliability, punctuality, patience, discretion, and sound judgment Basic computer proficiency and willingness to learn company software Ability to work independently and collaboratively with management and colleagues Willingness to study, accept coaching, complete assessments, maintain the 70% minimum average, and demonstrate continuous improvement PREFERRED EXPERIENCE & SKILLS Prior Motor Vehicle Title Clerk or Automotive Dealership Back-end Experience preferred; but not required. Additional valuable experience includes administrative assistance, dealership office operations, executive support, customer service, document processing, bookkeeping, or office coordination. Familiarity with Microsoft Outlook, Word, Excel, PowerPoint, Adobe Acrobat/PDF tools, DocuSign, cloud storage, scheduling software, and business databases is advantageous. We value organized, dependable individuals who learn quickly, communicate professionally, protect confidential information, and take ownership of their responsibilities. CAREER DEVELOPMENT & ADVANCEMENT This role provides direct exposure to senior executives and the operations of a nationwide automotive organization. Strong performers may assume increasing responsibility for documentation, office workflows, reporting, employee training, departmental coordination, and administrative oversight. Potential Advancement: Senior Administrative Specialist, Executive Assistant, Administrative Coordinator, Office Supervisor, Office Manager, Operations Coordinator, or Departmental Management. Promotions and compensation increases depend on demonstrated proficiency, sustained performance, business needs, and management approval. Experience: Required Employment: Full-time Schedule: MON-FRI (choose between part time or full time) Salary: $23 – $25 hourly Benefits: Plus Commissions About SameDayDealer: We are a growing nationwide automotive dealership with dozens of locations offering opportunities for professional development, career advancement, and long-term success. Our employees gain valuable hands-on experience, work directly with experienced managers and executives, and develop skills in sales, business operations, and leadership. We value hard work, dedication, and ambition, providing motivated individuals with opportunities to grow within the company. #J-18808-Ljbffr