Patient Services Coordinator/Receptionist

Job Description

Job Description

Description:

We are looking for an enthusiastic, professional Patient Services Division team member with initiative to join our Wailuku Clinic 'Ohana'!

Why Us?

• Incredible Team: Join a group of dedicated individuals who are truly passionate about making a difference in the lives of children. We embrace a culture of 'Ohana (family) and support each other in our shared mission.
• Opportunities for Growth: As we continue to expand, we are looking for individuals who can grow with us. Step into a leadership role and help shape the future of our practice while advancing your own professional journey.
• Positive & Inclusive Work Environment: Thrive in a collaborative, engaging, and supportive environment where your contributions are valued. We believe in celebrating both individual and team successes, fostering a space where creativity and innovation are encouraged.
• Core Values We Live By: Our practice is rooted in teamwork, passion, integrity, excellence, and accountability. We are committed to providing exceptional care while fostering a workplace that reflects these values in everything we do.

About Us:

We are a growing outpatient practice on Maui, dedicated to meeting a critical need in our community by providing high-quality Physical, Occupational, and ABA Therapy services to children of all ages and abilities. Our mission is to make therapy services accessible to every child on Maui, while enabling our therapists to achieve the ideal work/life balance to truly enjoy the lifestyle that Maui has to offer. 

With four state-of-the-art locations across Central, Upcountry, and West Maui, we are committed to expanding our reach and positively impacting more children’s lives.

At the heart of our clinic is a strong culture of 'Ohana (family), integrity, transparency, and open communication. We foster a supportive work environment where team members are encouraged to grow professionally, enjoy regular social activities, and celebrate both staff and patient successes. We offer mentorship, ongoing professional development, and opportunities to contribute to our mission of being leaders in child development services.

If you share our passion for helping children reach their full potential and want to be part of a forward-thinking, collaborative team, we would love to have you join us. As we continue to expand, you will play a key role in driving our growth, educating the community, and helping more children participate fully in life.

We are excited about the future of Pediatric Therapies Hawaii and the difference we can make together in our underserved community. If our values and the opportunity to live and work on Maui resonate with you, we encourage you to apply. We look forward to hearing from you!

Responsibilities:

The Patient Services Coordinator (PSC) is a pivotal role in our pediatric therapy practice, acting as the first point of contact for new referrals and families. This position is essential in creating an excellent patient experience that fosters patient/family engagement and investment in our clinic. The PSC will build relationships with families, guiding them through their journey with us, and ensuring that they feel heard, valued, and prepared for their therapy experience. The PSC will also build relationships with referral sources to ensure they are educated about our services and have an excellent experience with PTH.

• Answer phone calls, using your amazing communication skills and create rapport with our families
• Help new families through our intake process in order for their children to become patients
• Greet patients and family and make them feel welcome
• Ensure patient information is up-to-date and verified
• Check out families as they leave and make sure they understand our policies and procedures, and know their upcoming appointment dates and times
• Schedule patients according to their agreed upon plan of care and appointment type needed, utilizing your strong organizational skills
• Navigate and update charts in the EMR (Electronic Medical Records) system 
• Manage therapists' calendars efficiently and effectively, and help them maintain full schedules
• Ensure all new patients are getting scheduled and arriving for their appointments
• Review our policies and procedures with our families to ensure agreement
• Assist our families however possible to help them arrive on time for their appointments
• Arrange translation services for families who need this assistance
• Help keep the clinic clean, organized, and comfortable for our kiddos, families, and staff
• Make sure supervisor and colleagues are up-to-speed and on the same page with all front desk updates and communication
• Maintain positive working relationships and clear channels of communication with colleagues and clients
• Support additional administrative tasks as assigned

Perks:

We provide opportunities for career growth, along with full benefits including 100% medical, dental, and vision premiums paid by employer , and 401(k). Our team enjoys quarterly social events and community outreach opportunities, fostering strong connections and a fun, supportive work environment.

Requirements:

• Medical or dental front desk experience is required
• Basic computer skills
• Data processing/analyzing proficiency—Practice management software, Google Docs/Spreadsheets
• 1-2 years experience with EMR (Electronic Medical Records) systems
• Excellent customer service, (1 year preferred)
• Excellent organizational skills
• Excellent attention to detail
• Excellent communication skills
• Excellent time management skills
• Be punctual and dependable
• Professional and positive attitude
• Possess a willingness to learn systems, policies, and procedures
• Be flexible and open to change
• Works well independently and as part of a team
• Is passionate about the work we do
• Possesses honesty, integrity, and accountability
• Strives for excellence
• Would like to grow with our company!