Service Manager

Join Our Team - Find Your Future!

Annual Salary Range - $62,000-$94,000 - Depending on Experience.

Oversees service department dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Supervise installation and repair of heating equipment to assure a high level of customer satisfaction. The Service Manager provides leadership in support of the Dead River Company Brand Promise and Customer Guarantees and Pledges.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and 10 paid holidays
• Tuition Reimbursement for employees and Scholarships and grant for employee’s children
• Discounts on our products and services
• Work uniform, boot, and prescription safety glasses allowance
• Paid Training at our State-of-the-art institute
• Opportunity for growth!

Experience:
Two to four years of supervisory experience is preferred. Prior working knowledge of the petroleum industry is required.

• Leadership skills and a desire to lead
• Strong communication and interpersonal skills
• Focused on customer service
• Technical, mechanical and analytical (troubleshooting) skills
• Ability to work independently and in a dynamic environment
• Dependability
• Flexibility
• Delegation and follow-up skills with an emphasis on quality control
• Ability and interest in training others

Certification and Testing:

The Service Manager will typically have appropriate oil burner and /or propane licenses.

Equipment Used:

This position utilizes both office equipment and all equipment used in the installation and repair of petroleum related equipment.

Decisions Made:

The Service Manager makes all day-to-day operational decisions. They deal with customer service issues, make complex decisions and partner with the General Manger to assure the business runs effectively.

Contacts:

The Service Manager frequently deals with customers, other employees (technicians, dispatchers), other department heads, and sales (if applicable).

Safety Considerations:

The Service Manager oversees the safe use of company service vehicles and all aspects of service technician safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness. The Service Manager sets the standard for safety awareness in the department. The Service Manager also seeks to minimize liability claims relating to installation and service work. It is an expectation that an incident investigation is completed on all injuries, accidents, and claims.

Other Attributes Required:

• Excellent communication and listening skills
• Planning and scheduling skills
• Desire to lead (assertiveness) and leadership skills
• Accuracy, organization, and attention to detail
• Analytical skills

Work Environment:

Work is performed both inside an office where temperatures are controlled, outside in all weather conditions, and inside customer residences

Physical Requirements Analysis:

The position requires frequent sitting with occasional standing and walking sites there is frequent use of the arms, hands, fingers to manipulate tools.

Weight or Force Moved:

The Service Manager periodically assists others in moving very heavy objects weighing more than one hundred pounds.