Shift Leader/Manager

Shift Leader/Manager

A shift leader/manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative, and support senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. The two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members.

Position Type: Full-time and Part-time

Our Benefits Include:

• Competitive pay
• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities

Team Leader Responsibilities:

• Organize and oversee positional set-ups, breaks, and changes
• Ensure Food Safety, Operational Accuracy, and Hospitable Service
• Dedication to cleanliness, organization, and operational compliance at all times
• Consistency in executing restaurant recipes and systems
• Ability to handle high expectations and accountability in a high demand and fast-paced environment
• Hard Working, Humble, and Self-Motivated
• Problem solver and multi-tasker
• Goal oriented and quick learner
• Able to train, coach, and develop others
• Commitment to our values of excellence, teamwork, and kindness
• Excellent communication skills, both written and spoken
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.