Sales and Marketing Director (Family Ambassador)

Sales and Marketing Director (Family Ambassador) Calabasas, California Join Silverado Calabasas, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities. We’re hiring a Sales and Marketing Director (Family Ambassador) —a compassionate connector who helps families navigate care decisions with empathy, urgency, and insight. This role blends relationship-building, strategic thinking, and deep product knowledge to deliver tailored solutions that change lives. Be a leader with a memory care innovator! You lead with empathy, resilience, and integrity. You listen deeply, connect meaningfully, and thrive in fast-paced, team-driven environments. You’re highly organized, emotionally intelligent, and committed to delivering exceptional service. What You’ll Be Doing: Lead census growth efforts as part of the Community Leadership team Assess prospective residents and align them with appropriate Silverado services Manage follow-up, relationship-building, and data tracking Generate referrals through market analysis and outreach Represent Silverado’s mission through public relations and community engagement Serve as Manager-On-Duty, trainer, and supervisor as needed Qualifications: 3–5 years in customer success/service with strong organizational and presentation skills Proven success in solution-building and team collaboration Bachelor’s degree preferred, negotiation skills a bonus Demonstrates strong verbal and written communication skills across diverse audiences Some Other Things to Consider: Active role: walking, bending, lifting (up to 25 lbs.) Must be comfortable with animals and neurodegenerative conditions Valid driver’s license and clean driving record required Fortune Magazine Best Workplace in Aging Services™ Certified Great Place to Work® Strong internal mobility and ongoing training Competitive base salary + generous commission plan Schedule: Tuesday - Saturday

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Anticipated pay range

$100,000 - $110,000 USD

Silverado offers the following benefits to eligible employees: 401(k) matching Health, Dental and Vision Insurance Flexible Spending Account (FSA) Paid time off Tuition reimbursement and professional development assistance Referral program Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs! * Silverado does not accept candidates from outside recruiters or agencies for this role. * California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law. Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable). Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security

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I understand Silverado does not hire everyone who applies. 2. I understand Silverado may not be able to interview me today, and may or may not call me another day for an interview. 3. I understand Silverado does not make hiring decisions instantly. Depending upon the number of applicants, decisions may take several days or longer. 4. I understand hiring decisions are based on a number of factors. Silverado does not discuss the reasons for their hiring decisions with applicants, regardless of whether or not they are hired. 5. I understand Silverado will call me if they have a job for me. 6. I understand Silverado is an Equal Opportunity Employer. The Company policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by federal, state, or local laws. 7. I agree to keep the contents of this application confidential and will not share the questions with anyone. 8. I understand that if I qualify as an applicant for Silverado following the application, I acknowledge that I will be asked to complete additional pre-hire testing which may include, but is not limited to: an interview assessment screening questionnaire, drug test, physical, criminal history screening and TB testing. 9. If employed and in consideration of my employment, I agree to conform to the rules, policies and procedures of Silverado. 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