Vice President, Business Strategy and Operations - CoBrand

Vice President, Business Strategy And Operations

As a Vice President, Business Strategy and Operations within Chase Co-brand, you will be accountable for the end-to-end management of strategic operations, organizational effectiveness, and team culture. You will serve as a key advisor to senior leadership. The ideal candidate is a strategic thinker, exceptional communicator, and proven operator with a track record of leading complex initiatives at scale.

Job Responsibilities

• Set and execute the strategic vision for business management and operations, aligning objectives with broader business goals.
• Oversee, prepare, and deliver executive communications—including EMRs, business reviews, OKR management, status tracking for all rewards portfolio projects, and strategic updates—to senior executives.
• Develop a well-understood narrative of the United Cobrand product's strategy and vision, and draft team-wide and enterprise-level communications to ensure transparency, alignment, and collaboration.
• Oversee and drive talent management processes, including year-end reviews, ratings and compensation, promotion decisions, skillset inventory, guidelines for ratings, VP/ED platform management, and key hiring activities.
• Foster a high-performing, collaborative team culture by strengthening connections through new touchpoints including regular feedback gathering and team events
• Lead and facilitate team offsites and team wide meetings
• Identify and implement operational efficiencies, process improvements, and best practices to drive productivity and performance across team integrating AI tools.
• Own day-to-day Cobrand Controls execution, including contractual obligation tracking, audit readiness, and maintenance of the Risk & Control Self-Assessment (RCSA) framework.
• Partner cross-functionally to plan, solve issues, and drive continuous improvement through control initiatives, self-assessments, root-cause analysis, and ongoing process monitoring.
• Promote a proactive risk and control culture within the Cobrand Marketing team using proven evaluation methods and sound change management.
• Oversee contract compliance and SLA adherence, including identifying and managing required amendments.

Required Qualifications, Capabilities, and Skills

• 5+ years of relevant experience in business strategy, operations, and project leadership within a dynamic, fast-paced environment.
• Demonstrated expertise in strategic planning, business management, and operational leadership at scale.
• Exceptional organizational, multitasking, and prioritization skills with strong attention to detail and follow-through.
• Outstanding written and verbal communication skills.
• Ability to work independently and collaboratively, demonstrating integrity, accountability, and sound judgment.
• Flexibility to adapt to evolving priorities and proactively identify opportunities for improvement.
• Advanced proficiency with Microsoft suite (PowerPoint, Excel, SharePoint), LLM and other collaboration tools.
• Bachelor's degree required.
• Ability to travel up to 10%.

Preferred Qualifications

• Track record of driving organizational transformation and operational excellence.
• Strong analytical, writing, and presentation abilities.
• Able to work independently, build relationships across levels, and deliver projects end-to-end.
• Working knowledge of risk and control concepts, including the ability to design and evaluate RCSA.
• 5 years of relevant experience (controls/audit/QA/risk management) preferred.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.