Vice President, Customer Strategy & Operations
Confidential
Vice President, Customer Strategy & Operations
About the Company
Innovative cloud-based software company specializing in restaurant management solutions
Industry
Software Development
Type
Privately Held, Private Equity-backed
Founded
2011
Employees
501-1000
Funding
$200+ million
Categories
- Information Technology & Services
- Restaurants
- Food & Beverage Industry
- Hotel Accommodations
- Technology
- Accounting
- Productivity Tools
- SaaS
- Software
Specialties
- catering software
- restaurant operations software
- restaurant accounting software
- restaurant pos integration
- franchising software
- intercompany accounting
- food & labor cost control
- restaurant management
- inventory management
- staff scheduling
- and reporting and analytics
About the Role
The Company is seeking a Vice President of Customer Strategy and Operations to play a pivotal role in the organization's transformation and growth. The successful candidate will be a strategic partner to the Chief Customer Officer, driving the reshaping of the customer strategy business planning process and leading initiatives that support the company's evolution. This role demands a leader with a proven track record in business strategy, operations, and change management, particularly in the context of SaaS or technology-driven environments. The VP will be responsible for scaling business operations, establishing a services product management function, and ensuring the CS organization is equipped with the necessary processes, systems, and technologies to deliver top-notch results.
To excel in this position, candidates must have a minimum of 10 years' GTM operations business experience, with at least 5 years in project and/or program management. The role requires a leader with exceptional strategic thinking, the ability to influence at all levels, and a consistent record of delivering results in large-scale, cross-functional projects. The VP will also be tasked with budget planning and management, team leadership, and driving a culture of high performance and continuous improvement. A can-do attitude, high emotional intelligence, and a proactive approach to problem-solving are essential. The ideal candidate will be a strong communicator, a relationship builder, and will demonstrate a deep commitment to the mission of the company. Hiring Manager Title
Chief Customer Officer
Travel Percent
Less than 10%
Functions
- Operations
- Strategy
Vacancy posted 2 days ago
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