Financial Aid Advisor

Financial Aid Advisor

The Community Solution Education System is seeking a Financial Aid Advisor for the Financial Aid department.

The Financial Aid Advisor is responsible for advising and assisting students with all aspects of financing their education including establishing financial aid eligibility, clarifying policies, and providing accurate information on all financing options. This is a hybrid position, requiring regular on-campus presence during peak periods, student-facing events, and scheduled days each week, combined with remote responsibilities focused on processing, compliance, and student support. The role ensures accurate and compliant delivery of financial aid in alignment with federal, state, and institutional regulations. The hybrid expectations are 2 days per week on campus and 3 days per week remote, however may be subject to adjustments based on student needs. This role reports to the Associate Director of Financial Aid.

Position responsibilities, including but not limited to:

• Advise incoming and current students on financial aid resources, eligibility, and options
• Collect and review documentation required to verify financial aid eligibility
• Package and revise financial aid awards for new and continuing students
• Track, process, and maintain financial aid documents in the student information system
• Prepare and distribute financial aid award letters
• Serve as a primary point of contact for students with financial aid questions
• Present financial aid information at student events, workshops, and financial literacy sessions
• Support financial aid–related campus events during peak periods
• Stay current on financial aid regulations by attending trainings and workshops
• Collaborate with The Community Solution Education System Financial Aid Director and staff
• Provide exceptional customer service and timely responses to student inquiries
• Perform other duties as assigned

Required Knowledge, Skills, and Abilities

• Knowledge of Title IV regulations, Direct Loan programs, and financial aid compliance
• Familiarity with CampusVue or similar student information systems
• Strong communication, customer service, and problem-solving skills
• High accuracy, attention to detail, and ability to meet deadlines
• Ability to work independently with minimal supervision
• Proficiency with standard office software and web-based platforms
• Ability to work effectively with diverse student populations

Education

• Minimum High School Diploma
• Bachelor's degree preferred, but not required

Experience

• 1–2 years of experience in financial aid or related student services area
• 1- 2 years of experience with student information systems, CRM tools, or financial aid software preferred

Working Conditions / Physical Requirements

• Hybrid work schedule (combination of on-campus- 2 days per week - and remote work – 3 days per week)
• Ability to perform sedentary work and operate office equipment (computer, printer, phone)
• Ability to work occasional evening or weekends based on peak periods or events

The Community Solution offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, visit our website.

The Community Solution is an Equal Opportunity Employer.