Start-up Ventures: Senior Operations Manager at Vitruvio
$90k - $115kD. E. SHAW & CO., L.P.
- Start-up Ventures: Senior Operations Manager at Vitruvio## Venture Studio – Portfolio New YorkVitruvio is a tech-enabled financial operations provider for the insurance industry, launching out of the D. E. Shaw group. The company seeks a senior operations manager to play a critical leadership role, responsible for the day-to-day management of operational workflows, team performance, and service delivery quality. Reporting to the co-founder and head of operations, this role offers the chance to serve as the operational backbone of the team, bridging strategy and execution while maintaining the standards that define Vitruvio's client experience.The role is with Vitruvio, not the D. E. Shaw group. As a portfolio company of the D. E. Shaw group’s venture studio, DESCOvery, Vitruvio benefits from the firm’s entrepreneurial expertise and network. Please note that Vitruvio will be reviewing all applications and making hiring decisions independently of the D. E. Shaw group.* Oversee the operations and servicing team, ensuring tasks are assigned, prioritized, and completed in accordance with established workflows, timelines, and service standards.* Maintain visibility into all active client engagements and flag emerging issues to the head of operations in a timely manner.* Serve as the first layer of escalation support for team members encountering complex client situations, technical challenges, or interpersonal issues.* Provide direct day-to-day leadership and coaching to team members, fostering a culture of accountability, continuous improvement, and professional growth, including regular check-ins with direct reports.* Support onboarding of new team members by ensuring training plans are followed and knowledge transfer is thorough.* Provide regular status updates, reports, and summaries on team performance, client status workload, and any risks or opportunities on the horizon.* Partner with the head of operations to identify inefficiencies in current workflows and develop actionable improvement plans, including evaluating tools and technologies to increase performance.* Document process changes and updates, ensuring the team is trained and aligned on new procedures and there are records of escalation patterns.## Who we’re looking for* At least five years of experience in an operations, team lead, or supervisory role, ideally within a financial services, bookkeeping, or professional services environment.* CPA or relevant proven accounting and/or bookkeeping experience, with a track record in the insurance industry or supporting insurance agency clients.* Demonstrated ability to manage teams, balance competing priorities, and maintain high-quality output in a fast-paced, high-growth setting.* Solid problem-solving skills and keen attention to detail.* Excellent written and verbal communication skills, including the ability to communicate clearly with both internal team members and external clients.* Experience with process documentation and standard operating procedure development.* Proficiency with project management and collaboration tools (e.g., Monday.com, Google Workspace, Microsoft 365).* The expected annual base salary for this position is $90,000 to $115,000. We offer comprehensive benefits coverage, unlimited PTO, and remote work.The D. E. Shaw group is an equal opportunity employer.The applicable annual base salary or hourly rate paid to a successful applicant will be determined based on multiple factors, including without limitation the nature and extent of prior experience and educational background., , , , , or candidates should refer to the corresponding linked privacy notice.The D. E. Shaw group may collect, use, hold, transfer, and process candidates’ resumes and associated information (including personal information contained therein) for purposes reasonably related to their application, including without limitation: review and management of employment applications and supporting materials; administration and management of offers to and communication with candidates; and administration, management, and improvement of the recruiting operations of the D. E. Shaw group; and/or where reasonably required in connection with a proposed sale, spin-out, reorganization, or outsourcing of all or some of the business of the D. E. Shaw group. The D. E. Shaw group will not use such information for purposes unrelated to the foregoing, such as direct marketing of third-party products to candidates, without candidate consent. As used herein, the term “personal information” is meant to broadly describe information identifying or relating to a specific individual; it is intended to encompass “personal data,” “sensitive personal data,” and “personally identifiable information” and similar terms, as those terms are defined by law in the jurisdictions in which the D. E. Shaw group operates.The D. E. Shaw group may transfer such personal information within and outside the country and jurisdiction of the locations where the D. E. Shaw group maintains offices, to other D. E. Shaw group affiliates, to government and regulatory authorities, and to third parties which provide or may provide support and/or services to the D. E. Shaw group and for the purposes set forth above. The persons who may have access to this personal information are other employees of the D. E. Shaw group, in connection with the performance of their duties of employment, and the other parties listed above, in connection with the business of the D. E. Shaw group. (Of course, candidates will be considered for employment opportunities only in those countries in which they express interest.)The D. E. Shaw group will use reasonable care to maintain the confidentiality of personal information (including appropriate technical measures against unauthorized or unlawful processing and against accidental loss or destruction of, or damage to, such information) and will retain such data as required by applicable law or regulation. Candidates have the right to request access to, and correction of, their personal information in accordance with applicable law; any such request should be submitted to View email address on click.appcast.io. Candidates who have submitted a resume to the D. E. Shaw group and do not wish to proceed with their applications should email View email address on click.appcast.io. Personal information of candidates who have been the subject of background checks may have been transferred in accordance with applicable regulations, and any concerns with such transfers should be submitted to View email address on click.appcast.io D. E. Shaw group may retain candidates’ information for prospective recruiting activities, including sourcing candidates for employment opportunities and for organizing events with prospective candidates, in accordance with our internal data retention procedures. Candidates who do not agree to such future use should email View email address on click.appcast.io.
- J-18808-Ljbffr D. E. SHAW & CO., L.P.
Vacancy posted 2 days ago
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