VDI Infrastructure Engineer

VDI Infrastructure Engineer

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified VDI Infrastructure Engineer to join their team onsite in Miami, FL.

We are seeking a senior consultant to own day-to-day reliability, lifecycle management, and modernization of the VMware vSphere/Windows Server platforms and VMware (Omnissa) Horizon VDI environments supporting mission-critical control center operations. The role operates within a NERC CIP-regulated environment, executes disciplined changes with audit-ready evidence, collaborates across network, storage, security, and application teams, and responds rapidly to incidents impacting operational users.

Duties and Responsibilities:

• Must have VDI (Omnissa/VMware Horizon) Ownership
• Administer Horizon infrastructure: Connection Servers, Unified Access Gateways (UAG), brokers, RSA/MFA, BLAST/PCoIP, certificate lifecycle, and gold image/baseline governance
• Manage instant-clone pools, entitlements/AD OU alignment, and profile/GPO/printer management for operational user groups across multiple environments
• Plan and execute Horizon upgrades (Connection Servers, Agents/Clients) via pilot → waves with pre/post validation, tested rollback, CAB approvals, and post-implementation reviews (PIRs)
• Sustain stability via capacity/disk hygiene (recurring cleanups, datastore/pool thresholds); remediate disk-full and agent health issues; maintain clear SOPs for routine hygiene
• Monitor and optimize user experience (logon stage timing, session health, broker status); maintain actionable dashboards/alerts (e.g., Splunk) and reduce false positives
• Troubleshoot high-impact issues (login/connectivity, black screens, time/date sync, agent registration, clone provisioning) and drive vendor cases (Omnissa) to closure

Windows Server & VMware vSphere Platform

• Administer Windows Server (2019/2022/2025) builds, CIS/CIP hardening, GPOs, certificates, and patch cadence with rigorous pre/post validation and rollback plans
• Operate vSphere lifecycle: vCenter/ESXi patching and upgrades, maintenance mode/evacuation, driver/firmware alignment, DRS/HA/vSAN standards, certificate/NTP hygiene
• Author and execute RFCs with risk assessment, change windows, validation/backout, and PIRs; maintain audit-ready evidence and current SOPs/runbooks
• Coordinate cross-team dependencies (Network, Storage/Backup, Security, Application teams) and support planned maintenance windows and cutovers

Security, Compliance, and Change (NERC CIP)

• Maintain CIP-aligned practices for VDI and Windows/vSphere in scope (CIP-007/010/011): baseline/configuration monitoring, access reviews/revocations, password rotations (including NON-CIP VDI local admin rotations), and evidence packaging
• Conduct baseline reviews (TripWire) for in-scope systems, support Tanium reporting/IR tasks, and coordinate endpoint security deployments (e.g., Trend Micro) on VDI and servers
• Enforce change rigor (CAB), evidence quality gates, and timely response to audit/spot-check requests

Operations & Incident Response

• Participate in on-call rotation and provide rapid incident response for VDI/Windows/vSphere; lead problem management with durable corrective actions
• Maintain and expand SOPs/runbooks (upgrades, clone refresh, disk cleanup, time/date sync, certificate renewal, post-change validation); keep repositories current and accessible
• Partner with the incident response command center for IR/PR handling; provide concise executive-style updates (issue, resolution, next steps)

Active/Immediate Work to Assume

• Horizon license renewal tracking and risk management
• Platform migration request (e.g., LCD migration SR): finalize OS target, confirm dependencies, and validate completion
• Horizon/Windows OS upgrade activities across operational environments; align VM tools/hardware as required
• Recurring capacity/disk hygiene and agent health remediation across multiple sites
• Monitoring follow-ups

Wage Range: The rate for this position is between $36.95 - $49.25 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.