IT Support Specialist

IT Support Specialist

$60,000 to $70,000 + bonus

Gahanna, Ohio area

8am-5pm

Company

• Competitive salary

• Tuition Reimbursement

• Mission-driven organization

29 PTO days + paid holidays

• Meaningful, purpose-driven work

• Long-established, financially stable

• HSA/medical, dental, vision, life insurance

• Growing organization with continued expansion

• Organization makes a real impact in people's lives

• Collaborative environment with open communication

• Compassionate, supportive, and team-oriented culture

• Retirement plan with company contributions and matching

• Strong emphasis on employee recognition and appreciation

• Opportunities for advancement, training, and career development

• Generous PTO, paid holidays, wellness programs, employee assistance

• Stable, established organization with a long track record of community service

Role

• Provide technical support to end users

• Mostly on-site support at 2 of our offices

• Diagnose and resolve issues related to:

• Workstations, laptops, mobile devices

• Operating systems, Windows and macOS

• Microsoft 365, Exchange Online, Teams, SharePoint

• Network connectivity, copiers/printers, and remote access

• Document incidents and resolutions, escalate when needed

• Identify recurring issues, recommend improvements or automations

• Assist with staff onboarding / offboarding: equipment, accounts, access

• Configure and manage devices using mobile device management platforms

• Participate in projects such as upgrades, deployments, and refreshes

• Support IT security best practices; occasional on-call support

Required

• IT support

• Self-starter

• Great communication

• Remote Desktop Protocol

• Escalation-level troubleshooting

• Able to work with minimal oversight

• M365, Exchange, Azure, Jamf, Intune

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