IT Specialist

Job DescriptionJob DescriptionTitle: IT SpecialistReports to: Director of IT & OperationsLocation: Hybrid, one day per week work from home with the remainder in the downtown Columbus, OH officeSchedule: Monday-Friday 9:00am-5:00pm with some nights and weekend required for events and occasional flexibility based on business needsSalary Range: $50,000 - $60,000 based on experienceComprehensive Benefits including: medical, dental, vision, retirement, PTO, wellness days, paid holidays, one work from home day per week, and parental leave.Position OverviewThe Greater Columbus Arts Council (GCAC) is seeking a collaborative, service-oriented IT Specialist to support the organization's technology systems, business applications, websites, databases, and day-to-day technology operations. Reporting to the Director of IT & Operations, this position serves as a key resource for staff, volunteers, applicants, reviewers, and external users by providing technical support, training, system administration, and project coordination.The IT Specialist will assist with the management of cloud-based business applications, including SmartSimple, Neon One, Microsoft 365, SharePoint, and other technology platforms; maintain organizational websites; support technology needs for programs and events; and help implement technology solutions that improve organizational efficiency and user experience. This role also develops user training materials, delivers technology training, coordinates with vendors and service providers, and serves as a primary point of contact for troubleshooting and support requests.This position operates in a hybrid work environment and requires occasional evening and weekend support for organizational events, community programs, and technology initiatives. GCAC offers the opportunity to apply technology skills in support of a vibrant nonprofit organization dedicated to advancing arts and culture throughout the Greater Columbus community.Who We AreThe Greater Columbus Arts Council (GCAC) is a dynamic, mission driven organization that champions and elevates the arts and cultural expression of Greater Columbus. We are dedicated to strengthening diversity, equity & inclusion efforts within all our programs and within the arts community.Key ResponsibilitiesProvide first-line technical support for staff and external users.Administer and maintain databases, cloud applications, websites, and collaboration platforms.Configure, maintain, and troubleshoot Microsoft 365 and SharePoint environments.Create reports, dashboards, and data exports to support organizational decision-making.Develop and deliver technology training and user documentation.Support technology operations for organizational events and community programs.Coordinate with technology vendors, contractors, and service providers.Manage user access, permissions, and account administration across systems.Maintain technology inventory and support cybersecurity and data integrity practices.Required Skills & QualificationsAssociate's or bachelor's degree in Information Technology, Computer Information Systems, or a related field; equivalent combination of education and experience considered.2-5 years of progressively responsible IT support, systems administration, or technology operations experience.Experience troubleshooting hardware, software, databases, and cloud-based applications in a professional environment.Working knowledge of HTML; JavaScript experience preferred.Understanding of database structures, data management, and query concepts.Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint); Microsoft 365 administration experience preferred.Experience with help desk operations, user support, and technical training.Knowledge of data security, cybersecurity best practices, and data privacy principles.Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities.Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.Ability to work independently, collaboratively, and provide exceptional customer service to diverse user groups.Please note this description is not designed to contain a comprehensive listing of activities, duties or responsibilities which are required of the position. Duties, responsibilities and activities may change at any time.Work EnvironmentThis position may operate in both a remote work environment and a professional office setting, requiring the ability to work effectively and independently in either setting.Join Our TeamAt GCAC, technology plays a vital role in supporting artists, arts organizations, community programs, and one of the region's largest arts festivals. As our IT Specialist, you will have the opportunity to make a meaningful impact by helping staff, volunteers, and community partners effectively use technology to advance the arts across central Ohio.If you are a collaborative problem-solver who enjoys combining technical expertise, customer service, and continuous learning, we encourage you to apply. Join us in building efficient, secure, and user-friendly technology solutions that support a vibrant and creative community.To learn about GCAC, please visit submit a cover letter and resume when applying. This opportunity will close no later than Friday, October 30, 2026. Employee offers for all positions are contingent upon successful completion of a background check.We kindly ask that applicants refrain from telephone inquiries. Thank you to all candidates for your interest; while we appreciate every application, only those selected for an interview may expect to be contacted.Equal Opportunity EmployerThe Greater Columbus Arts Council is proud to be an Equal Opportunity Employer. We are committed to building and sustaining a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered to contribute. We welcome and encourage applications from individuals of all backgrounds, experiences, identities, and abilities, including those from historically underrepresented communities.GCAC does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.EOE/M/F/D/V\nCompany Description Description