Consumer Lending Specialist

Job Description

Job Description

Consumer Lending SpecialistCompensation: $21.00 – $26.00 (Depending on Experience)Join Our Team as a Consumer Lending SpecialistAre you passionate about helping people achieve their financial goals? Do you thrive in a fast-paced environment where customer service, attention to detail, and teamwork are key to success? If so, we'd love to hear from you!As a Consumer Lending Specialist, you will play a vital role in assisting members throughout the lending process-from application to loan closing-while ensuring compliance with lending guidelines and delivering exceptional member service.What You'll DoAs a Consumer Lending Specialist, you will:Assist members with consumer loan applications through phone, email, and online communication channels.Review and process loan applications accurately and efficiently.Submit completed loan applications to the underwriting team.Collect and organize supporting documentation requested by underwriters.Analyze credit bureau reports to identify additional lending opportunities.Assist with opening new member accounts related to Indirect and Gravity Loan programs.Partner closely with underwriters to coordinate loan closings and funding.Ensure all loans are processed according to established policies, procedures, and regulatory requirements.Maintain reports and documentation as requested by management.Provide consistent follow-up throughout the lending process to ensure an excellent member experience.Deliver exceptional service while building and maintaining positive member relationships.What We're Looking ForRequired Skills & QualificationsStrong customer service and relationship-building abilities.Excellent verbal, written, and active listening skills.Ability to multitask and prioritize effectively in a high-volume environment.Proficiency with Microsoft Office applications, particularly Word and Excel.Strong organizational and time-management skills.Detail-oriented with excellent problem-solving abilities.Self-motivated and driven to achieve results.Ability to work collaboratively as part of a team.Education & ExperienceHigh school diploma or GED required.Minimum of two (2) years of consumer lending experience required.Retail sales experience preferred.Physical RequirementsAbility to sit for extended periods of time.Ability to use a computer and related office equipment for extended periods.Ability to occasionally lift up to 25 pounds.Why Join Us?At TENCU, we are committed to helping our members achieve financial success while fostering a positive and supportive workplace culture. We offer the opportunity to make a meaningful impact, grow professionally, and work alongside a team dedicated to delivering outstanding service.Join a credit union that is dedicated to its people and its purpose.TENCU is an Equal Opportunity Employer.*This job opportunity is only open to local candidates in Tennessee*No recruiters please