Office/Administration - Representative - Customer Service/Call Center (Entry Level)
Omni Inclusive
Call Center Representative I
Global Life Sciences Solutions USA LLC
100% onsite at 100 Results Way Marlborough - shift Mon-Fri 8-5
Top three skills - Salesforce/Service Max case experience, call center experience, heavier on emails, typing skills, experience with Microsoft office applications
Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. (3-5 years of experience)
Call Center Representative I acts as the primary contact between the customer and Service Support. Responsible for placing/answering telephone call inquiries and promoting an organization's products and services.
Required qualifications: Associate's degree or high school diploma/GED and 0-2 years of experience. Prior demonstrated experience working in a customer service role. Has knowledge of commonly-used concepts practices and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Demonstrated analytical thinking/problem solving ability. Ability to think clearly and quickly and empathize in high-pressure situations. Tenacity & creativity in handling customer issues.
Omni InclusiveVacancy posted 5 days ago
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