Deposit Services Representative

Job OpportunityIf you are looking to join a great place to work that is growing, progressive, offers development opportunities, has an awesome team, and outstanding benefits, we want to hear from you. This is a hybrid position at our main office in Marlborough.Job SummaryUnder the direction of the Deposit Services Manager, performs a variety of clerical and administrative duties in support of the deposit services functions in conformance with established Credit Union policies and procedures.Primary ResponsibilitiesPerforms any function, within scope of authority and expertise, to provide the highest level of service and responsiveness to all credit union employees and the members served by the Credit Union.Essential FunctionsAssist with the daily deposit operations activities to ensure accurate, efficient, timely and confidential services to members, credit union departments and branches.Contributes to a positive work environment and SMCU image by maintaining courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employee satisfaction.Responsible for meeting or exceeding individual assigned sales and service goals.Performs tasks relative to any and all of the following functions:Processing and approving incoming and outgoing foreign and domestic wire transfersProcessing Exception Items (EIM processing), including any of the following:Non-post items for DDA, Savings and Certificate accountsNSF itemsReturned Deposited Item processingCross train in all areas of Deposit ServicesServes as back-up to members of the Deposit Services TeamACBB AdjustmentsSAM Ticket Close OutsAddress ChangesResearch Requests$10K and over check reviewVerify Fresh StartsNSF Fee ProcessingMobile Deposits ProcessingOverdraft Privilege Program Maintenance18/65 Account ReviewReview Online Address ChangesBack up to Levy ProcessingServes as a resource and provides member service support to the retail branch employees relative to routine member questions, concerns, research as well the more complex member questions, concerns and research.Keeps current on trends, compliance and applicable laws in all areas of responsibilities for the Deposit Services areaPerforms additional related duties that may be assigned or requested.Preferred QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceHigh school diploma or equivalent combination of education and experience. Deposit Operations experience in a financial institution is preferred. Excellent verbal/written communication skills and knowledge of MS software are required.CompetenciesThe competencies of adaptability, accountability, improvement and innovation, collaboration, communication, job knowledge, customer (internal and external) service, organizational awareness, and self-development are the knowledge, skills and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work EnvironmentUsual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise.Physical DemandsWhile performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls; reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit. The individual is occasionally required to stoop, kneel, crouch, or lift up to fifteen pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.We are proud to be an EEO/AA employer M/F/D/V. We look forward to hearing from you! St. Mary's Credit Union