Bilingual Client Services Representative (Union, NJ)

Bilingual Client Services Representative

At Neuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent. We want our Bilingual Client Services Representative to be internally motivated and adaptive. We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client-focused organization.

Job Summary

Our Bilingual Client Services Representative will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints. In addition, the ideal candidate should be comfortable speaking to customers, multitask efficiently, be organized, flexible and driven.

Duties/Responsibilities

• Interacts with clients via telephone or email, to provide support and information on products or services.
• Collects and enters requests for new or additional services.
• Case assignments & Service Scheduling
• Fields client inquiries and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Performs client satisfaction calls.
• Ensures that appropriate actions are taken to resolve clients' problems and concerns.
• Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
• Attends in-service training as required by regulation.
• Adheres to all agency administrative and clinical policies and procedures.
• Performs other related duties as assigned.

Requirements

• Salary starts at $20 per hour
• At least a year of relevant experience
• eClinical Works or similar EMR experience is required
• Must have experience in an office setting
• Onsite, Monday through Friday, from 9:00am to 5:00pm
• Bilingual in Spanish, Portuguese, or Creole
• Must pass all state and federal background checks
• A pre-employment, post conditional job offer drug screen is required for this role.

Skills/Abilities

• Medical scheduling experience is required
• Healthcare or Behavioral Healthcare experience is required
• Excellent communication skills including active listening
• Ability to multitask
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software

Education and Experience

Bachelor's degree is required with at least one year of relevant experience.

Benefits

• A dynamic work environment
• Opportunities for professional growth
• Competitive Pay
• Paid Time Off & Sick Pay (Full-Time):
• PTO accrual based on years of service (1320 days annually).
• Sick Time Off (STO) up to 40 hours per year.
• Paid Time Off & Sick Pay (Part-Time):
• PTO accrual based on years of service (up to 40 hours annually).
• Sick Time Off (STO) up to 40 hours per year.
• Ongoing Job Training

Health and Ancillary Benefits

• ICHRA Health Coverage Reimbursement Plan
• Short/ Long Term Disability
• Life Insurance
• 401K

This is NOT an entry-level position, relevant experience is required when applying. We are open to referrals, please inquire about when speaking with your recruiter *This position is temp to hire. After successful completion of 90 days of employment, an offer for full-time employment will be extended.*