Student Front Desk Assistant I _Non-FWS

Position Details

Position Information


Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake.

Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.

If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.

Position Title
Student Front Desk Assistant I _Non-FWS


Level of Support
Student Support I


Position Type
Non-FWS


Number of Openings
2


Work Hours
During Standard Business Hours (M-F 8am-5pm), Weekends (Saturday-Sunday)


Wage Per Hour
18.40


Division/School
GW Museums


Department Name
100371 TEXTILE MUSEUM-ADMIN


Department Bio


Located on GW's campus in downtown D.C., The George Washington University Museum and The Textile Museum celebrates art, history and world cultures. Public programs and exhibitions are inspired by diverse collections of global textiles and local history. Resources for students and scholars include the peer-reviewed The Textile Museum Journal, the Cotsen Textile Traces Study Center and the Albert H. Small Center for National Capital Area Studies.

Position Specific Summary


This student position is for the role of visitor experience assistant at the museum. VE assistants greet and welcome visitors at the front desk and in the Artisans Gallery. They provide exceptional customer service and must be well versed on the museum's exhibitions, collections, programs and merchandise. Visitor experience assistants are responsible for completing opening and closing procedures, handling incoming calls and queries, and providing program support to the Education Department.
• Greet visitors and serve as the first point of contact for visitor information
• Inform visitors about ways to engage with the museum through programs,
communications and membership
• Answer phones and respond to messages and queries
• Record daily visitors and donations
• Process credit- and debit-card donations
• Keep collateral and reading material on the first floor tidy and well stocked
• Receive packages and coordinate pick-up with staff
• Educate visitors about textile traditions featured in the Artisans Gallery
• Process sales in the Artisans Gallery, including phone and in-person orders
• Complete opening and closing procedures for the Artisans Gallery
• Provide event support to the Education Department, including event setup,
assistance with tour groups and video captioning
• Provide day-of staffing and support for family days, receptions and other events
• Provide in-gallery interpretation to visitors
• Additional support and special projects as needed

Work hours: 10-15 hours/week, during Standard Business Hours (M-F 8am-5pm),Weekends
(Sat 9am-5pm)

Work dates: 06/01/2026-05/2027

Standard Position Description


The student will be the first point of contact for visitors and customer service inquiries to the department. Tasks may include: greeting visitors, responding to in person, phone, email inquiries, provide customer service to other students, faculty, and staff; direct inquiries to the appropriate resources as needed; and assist with other office tasks. Special projects or other duties may be assigned related to specific office needs.

Professional Outcomes
Communication, Teamwork


Required Qualifications


This is an entry level position, little to no experience required, all training will be provided.

Preferred Qualifications
• 1+ year experience in visitor experience, retail, hospitality or other customer service
roles
• Professional, warm, positive attitude with strong customer service skills
• Interest in the arts
• Proficiency with computers and mobile technology
• Experience working with diverse customer base

Posting Detail Information


Job Open Date
05/18/2026


Job Close Date
06/05/2026


Campus Location
Foggy Bottom


Work Type Designation
In-Person


Hiring Manager Name
Analissa Dimen Kiss


Special Instructions Summary


Work hours: 10-15 hours/week, during Standard Business Hours (M-F 8am-5pm),Weekends
(Sat 9am-5pm)

Work dates: 06/01/2026-05/2027

EEO Statement


The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassment-free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices.

For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.

Background Check


The student employee will:
Have access to process or view financial transactions, student records/grades, employee records, medical records, and/or social security numbers. - Background check required.