Bank Lobby Receptionist

Bank Lobby Receptionist

First State Bank and Trust is currently seeking a part-time Receptionist to join our team. As a Receptionist, you'll be an essential part of our team. The Receptionist serves as the first point of contact for customers, providing a warm and professional experience in person and by phone.

This position will be approximately 20-25 hours per week and will include shifts between 9:00 AM and 5:00 PM.

Responsibilities

• Serve as the first point of contact for customers, both in person and by phone; direct inquiries to the appropriate staff or take messages as needed.
• Greet customers warmly and professionally, assess their needs, and ensure they are connected with the right team member.
• Perform clerical tasks, including receiving, sorting, and distributing mail.
• Scan and index documents for secure electronic retention, ensuring accurate and organized digital records.
• Maintain a clean, organized, and welcoming reception area.
• Deliver exceptional customer service by actively listening to customer needs, addressing inquiries promptly, and resolving concerns with empathy and efficiency.
• Protect customers' personal information and uphold confidentiality standards.
• Present a professional appearance and demeanor at all times while representing the bank.
• Remain vigilant for potential fraud and follow established protocols to safeguard the bank and its customers.

Qualifications

• High School diploma or equivalent.
• Previous experience in banking or customer service preferred.
• Strong customer service skills.
• Attention to detail and accuracy.

Learn a little about us

At First State Bank and Trust, we're proud to deliver something increasingly uncommon in financial services: a truly independent, 100% employee-owned community bank. Fewer than a handful of banks nationwide share our ownership structure, and it's the foundation of everything we do. When you work here, you're not just joining a team - you're becoming an owner with a real stake in our long-term success.

We have built a strong reputation as a trusted financial institution serving seven communities across Central Illinois. With $500 million in assets, we offer a full range of retail and commercial banking services, supported by a growing mortgage banking group and a dedicated trust and wealth management department. You'll find us in Monticello, Champaign, Bloomington, Heyworth, Tuscola, Atwood, and Hammond.

Equal Opportunity Employer. Member FDIC. Equal Housing Lender