Customer Care Jr. Analyst for Distribuitors

Last date to apply: We are continuously accepting applications . Key Responsibilities * Track and follow up on open and delayed orders to ensure timely closure * Monitor and register distributor incidents in the CRM system * Support forecast analysis and data validation processes * Perform preventive follow-up on shipments to minimize issues * Assist in managing tasks and commitments arising from distributor meetings * Provide operational coverage during team absences * Support continuous improvement initiatives aimed at reducing credit notes and service issues Expected Impact * Shift from reactive to proactive customer service model * Improve response times and service levels * Increase visibility and control over distributor operations * Reduce preventable incidents and credit notes * Strengthen alignment with customer service excellence strategy