Quality Assurance Specialist Sr- - GenAI Testing

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Assurance Specialist Sr within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, or Birmingham AL. The Senior Quality Assurance Specialist supports the Engagement & Collaboration team within Solution Delivery Enablement, a highly collaborative, enterprise-facing group focused on elevating testing quality, consistency, tooling adoption, and process adherence across multiple lines of business. This role goes beyond traditional QA execution. It combines hands-on testing expertise with stakeholder enablement, documentation, training, and process support in a governed enterprise environment. The ideal candidate will act as a key contributor who can bridge testing execution, enablement, and stakeholder support. Key Responsibilities: • Participate in test planning, test case design, execution, and defect management • Support UAT, SIT, and regression testing activities • Execute and validate test scenarios and ensure accurate defect tracking and reporting • Ensure proper documentation and traceability of test results and outcomes • Provide guidance and support for testing tools and frameworks (e.g., Jira/Xray or similar) • Assist teams with structured testing processes and artifacts, including: ○ Test Strategy & Approach (TSA/MTSA) ○ Test Summary Reports (TSR) • Troubleshoot tool-related and process-related issues via support channels, chats, and office hours • Promote consistent usage of testing processes, workflows, and standards • Develop and maintain Confluence content, job aids, and training materials • Contribute to onboarding resources and knowledge-sharing initiatives • Continuously enhance guidance based on common user needs and feedback • Support Communities of Practice and training/enablement sessions • Provide support to internal users via office hours, forums, and ticketing channels • Partner with QE team members, developers, and business stakeholders • Help teams adopt and adhere to testing best practices and standards • Participate in cross-team meetings, reviews, and knowledge-sharing forums • Contribute to strategic efforts such as: ○ QE refresher training and onboarding content ○ MTSA and Xray-related initiatives ○ UAT readiness and execution support ○ Testing guidance updates and process improvements ○ Tooling and communication rollouts • Provide support for urgent testing/process needs and workaround solutions • Participate in testing and user acceptance validation of AI-enabled and GenAI-enabled capabilities, including chatbot, copilot, agent-based, and other intelligent workflow solutions • Work with pilot user groups, business stakeholders, and operational teams (including pilot crew populations where applicable) to validate agent functionality, usability, and business outcomes • Design and execute test scenarios that evaluate AI-generated outputs against source data, business requirements, expected behaviors, and governance standards • Identify and document risks, defects, and observations related to AI capabilities, including hallucinations, inaccurate responses, inconsistent outputs, privacy concerns, sensitive data exposure, and prompt injection/security risks • Support documentation of AI/GenAI testing approaches, evaluation criteria, evidence collection, and test results to ensure traceability and auditability Key Skills & Qualifications: • Strong experience in quality engineering / quality assurance and hands-on testing • Exposure to testing AI-enabled and Generative AI-enabled functionality in an enterprise environment • Familiarity with AI-specific testing considerations such as: ○ Prompt testing and prompt variation analysis ○ Hallucination identification and risk assessment ○ Privacy, sensitive data handling, and responsible AI considerations ○ Prompt injection and other AI-related security risks ○ Output evaluation methodologies and evidence documentation • Demonstrated expertise in: ○ Test planning and execution ○ Test case creation and defect management ○ Supporting testing tools and processes • Experience working in a governed enterprise environment • Excellent communication, documentation, and stakeholder support skills • Ability to balance execution, enablement, and user support responsibilities • Experience with Jira, Xray, or similar test management tools • Understanding of structured testing artifacts: ○ Test Strategy & Approach (TSA/MTSA) ○ Test Summary Reports (TSR) • Familiarity with: ○ Confluence and SharePoint ○ Test automation frameworks (e.g., Selenium, Cucumber) • Broader QE/DevOps tool ecosystem PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Leads and reports on reviews and tests of software systems and products to verify compliance with applicable specifications and standards. Leads the effort to work with software developers to resolves issues of incompliance through system modification, reconfiguration or workarounds. Establishes objectives for testing cycles. Develops test scenarios for unit, process, function, integration and acceptance testing . Leads the team in planning and estimating quality assurance support requirements for new products, new functions and new components. Leads audits and reviews . Oversees and leads the efforts to monitor adherence to quality standards in the development, implementation and upkeep of software products. Monitors effectiveness of the assurance process and tools . Oversees the tracking of quality assurance metrics such as defect density and open defect counts. Oversees team members responsible for testing and inspection of products to determine compliance with specifications . PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Analytical Thinking, Controls Testing, Corporate Governance, Generative AI, Quality Assurance (QA), Quality Support, Software Testing, System Integration Testing (SIT), Test Case Development, Test Case Planning, Test Planning, Usability Testing, User Acceptance Testing (UAT) Competencies Accuracy and Attention to Detail, Analytical Thinking, Influencing, Process Management, Products and Services, Software Development Life Cycle, Software Quality Assurance And Testing, Technical Documentation Management Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $52,500.00 – $127,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 07/10/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page. If you're not ready to apply yet, or you'd like to learn more about PNC, join the Talent Community to receive regular updates on what's happening at PNC and available career opportunities. Click to join!