Luxury Events Sales Manager - NYC Hotels

The Twenty Two is a luxury lifestyle hotel based in London. Our newest property, set within the former Margaret Louisa Home in New York City’s Union Square, offers an all-day public restaurant and a private members’ club. We are looking for a Event Sales Manager to join our NYC team. This role is ideal for candidates who are customer service oriented. Front desk experience is a plus. Overview The Event Sales Manager is responsible for handling event enquiries from initial contact through to contracting and then handover to the F&B team. This role works closely with clients and internal teams to ensure seamless sales processes and negotiations are handled to close and convert events business. This role supports in driving revenue, converting leads, and building lasting relationships with both new and returning clients. General Responsibilities Serves as the primary point of contact for all event inquiries, delivering prompt, polished, and professional responses that reflect The Twenty Two’s brand Manages incoming event enquiries via phone, email, and members app. Conducts site visits and client meetings, showcasing the hotel’s event spaces and capabilities. Creates personalized event proposals and contracts in line with client needs and hotel standards. Provides clients with full breakdowns of costs using TripleSeat to share prospected pro‑forma invoices to help guide clients through their internal budgeting process to help convert bookings. Ensures all the billing instructions as per our contracted terms and conditions are up to date at the time of handing over contracted and confirmed events to the F&B team. Works collaboratively with the operational team to ensure seamless delivery of every detail of the client event gets handed over accordingly and assist the events coordinator with final invoice and billing details that may have been discussed during the sales process to ensure alignment ahead of final billing being shared with the client. Conducts post‑event follow‑ups, gather feedback, and maintain long‑term relationships with clients for repeat business or referrals. Maintains accurate records of enquiries, bookings, and client communications using TripleSeat. Demonstrates flexibility and multi‑skilling by supporting various operational tasks across departments as required, working collaboratively with colleagues throughout the Hotel to ensure a seamless and memorable guest experience. Experience Required Event sales experience in a hospitality setting, five‑star property or members club preferred Luxury hospitality experience preferred The Twenty Two is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Twenty Two are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages. #J-18808-Ljbffr The Twenty Two