IT Operations Specialist

SALARY: $68,000 - $75,000

Placement within the range for this position is based on a number of factors, including but not limited to, years of experience, relevant qualifications, skills, local market and budgetary considerations.

LOCATION: NYC | In-Person (Monday through Thursday, additional days as needed)

Who are we?

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola.

Job title

IT Operations Specialist

Reporting of the role

IT Manager

Overview of the job

Technical Support & Helpdesk Operations: Monitor and manage the Service Desk to prioritize and resolve Tier 1 & 2 support tickets efficiently (break/fix issues, MacOS troubleshooting, desktop/laptop/tablet/printer support, drive/account access) both in-person and remotely.

User Account & Lifecycle Management (JML Process): Support end-to-end onboarding, provisioning, deprovisioning, and offboarding for new and departing employees across system accounts (Google Workspace, Slack, Office 365, other enterprise software tools). Execute SSO configuration, SCIM provisioning & physical device collection and delivery.

User Enablement: Lead Day 1 technical onboarding for US staff by provisioning hardware and software access, and guiding new hires through essential self-service resources, such as our knowledge management system and our internal app catalog.

Hardware & Software Asset Management: Maintain an accurate inventory of all IT equipment, software, peripherals, spare units, and licenses. Oversee Mac setup, deployment, standard imaging, repairs, upgrades, and shipping devices to/from employees. Maintain and repair hardware as directed by the IT Manager.

Mobile Device Management (MDM) & Security: Utilize MDM solutions (Addigy) for device provisioning, policy enforcement, system patch management, and implementing infrastructure security best practices

Audio/Visual & Event Technical Support: Set up, maintain, and troubleshoot in-office AV equipment (HP Poly with Google Meet) and provide technical support during agency events

Documentation & Project Assistance: Document internal IT policies, procedures, and technical guides. Work alongside IT Manager to assist in daily administration, software/hardware upgrades, and technical guidance on projects. Ensure our internal knowledge management platform (Guru) is consistently kept up to date and optimized.

Additional Duties: Perform additional responsibilities as assigned to support evolving organizational needs or departmental goals.

3 best things about the job

• Direct Mentorship: Working alongside the IT Manager in a fast-paced environment gives you direct, hands-on exposure across a wide technical stack

• Global Scale: Supporting a high-growth, global creator marketing agency means managing a modern, hybrid tech ecosystem (Google Workspace, Office 365, Addigy MDM, AV setups) that directly powers cross-border collaboration.

• High-Impact : Rather than being restricted to a single silo, you get to take part in end-to-end ownership, ranging from day-to-day user support and onboarding, to infrastructure upgrades, security implementation, and live event assistance.

Measures of success - in the first few months, you will have:

• Successfully deployed and optimized the internal Service Desk portal to streamline employee support requests.

• Partnered with the IT Manager to transition toward a fully in-house IT infrastructure, including the rollout of EDR and backup solutions.

• Conducted a comprehensive audit of all NYC office hardware to ensure asset management and inventory accuracy.

• Built strong relationships with the NYC employees, and established yourself as the face of IT.

Roles & responsibilities:

• 2+ years of hands-on IT support experience across Windows and macOS environments, ideally within a fast-paced or growing organization.

• Experience in Tier 1/2 troubleshooting, user onboarding/offboarding (JML processes), and identity management using Google Workspace and Office 365.

• Excellent interpersonal skills with the ability to explain technical concepts clearly to non-technical staff and deliver a high standard of customer support.

• Analytical mindset with the ability to manage tickets independently, document technical processes.

• Proven ability to pivot quickly and adapt to emerging tech solutions or internal workflow adjustments.

• Proactive mindset focused on troubleshooting and identifying technical issues before becoming widespread disruptions.

Requirements: Nice to Have:

• Experience using AI tools to connect, automate, and streamline workflows

• An interest in content creation and / or the creator community is highly preferred

A few of our core benefits:

• Medical Benefits through Insperity

• Wellbeing support including EAP & Mental Health cover

• 401K with match opportunity

• 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.