IT Support Technician

Broadway National | Hauppauge, NY | Full-Time, On-Site About the Role Broadway National is looking for a hands-on IT Support Technician to provide day-to-day technical support for our employees and office technology. This is more than a traditional help desk role. The ideal candidate can troubleshoot user issues while also supporting laptops, Microsoft 365, basic networking, printers, conference rooms, and other workplace technology. Responsibilities Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365, and connectivity issues. Configure and deploy Windows laptops, desktops, docks, monitors, and peripherals. Support Microsoft 365, Entra ID, Active Directory, MFA, and user accounts. Assist with Intune enrollment, device management, and Windows deployments. Troubleshoot wired and wireless connectivity, including basic DHCP, DNS, TCP/IP, and Wi-Fi issues. Support printers, conference-room technology, Teams/Zoom rooms, and other office equipment. Handle IT portions of employee onboarding, offboarding, and equipment changes. Provide first-level support for company business applications. Maintain accurate hardware inventory and IT documentation. Document solutions and identify recurring issues that need a permanent fix. Escalate complex issues with clear troubleshooting information. Qualifications 2+ years of help desk, desktop support, or IT support experience. Experience supporting Microsoft 365. Familiarity with Active Directory and/or Microsoft Entra ID. Working knowledge of TCP/IP, DHCP, DNS, Wi-Fi, and basic networking. Experience supporting laptops, printers, peripherals, and conference-room technology. Strong troubleshooting, communication, and customer-service skills. Ability to work independently and take ownership of problems through resolution. Nice to Have PowerShell Group Policy Network switches, VLANs, and wireless access points Windows Server What We're Looking For We're looking for someone who is curious, dependable, organized, and hands-on . You don't need to know everything, but you should know how to troubleshoot methodically, communicate well with users, document what you learn, and recognize when a small support issue may be part of a larger problem. #J-18808-Ljbffr