IT Service Desk Specialist

Company Description Digital and Technology at Abercrombie & Fitch is fundamental to designing, sourcing, developing, and delivering fashion-forward merchandise to our customers. We are committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for our growing business. The Abercrombie IT Service Desk is a high energy, customer-oriented team providing technical supportto each of Abercrombie’s coreglobalbusiness functions including corporate, distribution, and retailstoreenvironmentsin a 24x7x365 call center. Service Desk Specialists providesupport through analysis and problem solving to facilitatethe resolution of technology-related incidents. Service Desk Specialists engage with Abercrombie associates located throughout the world utilizingphone, email, chat,and remote communication technologies toprovideservice. This job is located at our Global Home Office in Columbus, Ohio. This team does work on shift schedules which includes nights and weekends What Will You Be Doing? Provide Tier 1 technical support to corporate, distribution, and retailstoreassociatesforbasic software and hardwaretroubleshooting Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality Support retail operations by providing coaching and guidance to store associates Troubleshoot problems toresolution or escalatewhen necessary Document incidents, comments,andresolutions within the incident management system, utilizing available knowledge resources Fulfillhardware and software requests by coordinating andcompleting configuration andinstallation Perform end-user training as it regards assistance with supported applications and services What Do You Need To Bring? Bachelor’s degree in IT or related field or combination of education and experience Excellent customer service skills Hard working, reliable, and dependable Ability to work within a team environment, sharing workload and responsibilities Quick to adapt and eager to learn Effective verbal,phone, written,and interpersonal communication skills Capable of maintaining corporateand job-related confidential information Technical and Analytical skillsincludingComputer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook)software applications required Familiarity with mobile device hardware and operating systems (iOS/Android) Our Company Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Incentive bonus program Annual companywide review process Flexible spending accounts Medical, dental and vision insurance Life and disability insurance Associate assistance program Paid parental and adoption leave Access to fertility and adoption benefits through Carrot Access to mental health and wellness app, Headspace Paid time off and one paid volunteer day per year, allowing you to give back to your community Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year) Seven associate wellness half days per year Merchandise discount on all of our brands Opportunities for career advancement, we believe in promoting from within Access to multiple Associate Resource Groups Global team of people who will celebrate you for being YOU! Additional Information ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER