IT Service Representative (IT Help Desk)

Athena Information Technology

Atlanta, GA

Job Description

IT Service Representative (IT Help Desk)

Location: Atlanta, GA

Job Type: Full-time | On-call rotation required

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

About Us

Our mission is to support our care teams with reliable technology, guided by our Core Values. We're looking for a service-minded IT professional who thrives in a fast-paced environment and enjoys solving problems that help people.

Position Summary

As an IT Service Representative (IT Help Desk) , you'll be the first point of contact for IT support across the company. You'll handle Tier 1 technical issues, document and resolve tickets, and escalate complex cases as needed-all while delivering excellent customer service.

What You'll Do

Serve as the first line of IT support for staff via phone, email, and ticketing system.
Resolve Tier 1 issues (hardware, software, network, applications).
Track, document, and follow up on support tickets.
Escalate issues to Tier 2 teams when necessary.
Provide user training and support on IT equipment and software.
Participate in 24/7 on-call rotation for emergency support.

What We're Looking For

High school diploma or equivalent (required).
1+ year technical support experience or internship.
1 IT certification or 2-year Associate's degree.
Strong troubleshooting and customer service skills.
Experience with ticketing systems, MS Office, and remote support tools.
Excellent communication-able to explain technical issues clearly.

Why Join Us?

Competitive pay + benefits package.
Opportunities for career growth and certifications.
Supportive, mission-driven team environment.
Make a real impact by helping our care centers deliver better service every day.

Apply today to bring your IT skills to a place where they matter!

Job Posted by ApplicantPro

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Vacancy posted 9 days ago

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