Front Desk/Receptionist - Full Time - Evenings

We’re different than most primary care providers. The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
Maintains the confidentiality of patients’ personal information and medical records.
Reviews patients’ personal and appointment information for completeness and accuracy.
Exceptional customer service skills and passion for serving others
Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
Knowledge of ChenMed Medical products, services, standards, policies and procedures
Skilled in operating phones, personal computers, software and other basic IT systems
Detail-oriented to ensure accuracy of reports and data
Knowledge of ChenMed Medical products, services, standards, policies and procedures
Proficient in Microsoft Office Suite products including Excel, Word and Outlook
Ability and willingness to travel locally and regionally up to 10% of the time
Spoken and written fluency in English
Flexible to work evening, weekends and/or holidays as needed
High school diploma or equivalent education required
Graduation from a nationally accredited Medical Assistant program preferred
A minimum of 1 year of work experience in a medical clinic or similar environment required
14.3 - $20.42 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. This position may also be eligible for a bonuses or commissions.
Current employees, if you want to apply to our internal career site, please click