Student Services Specialist

Special Instructions for Applicants with Disabilities In support of the Commonwealth’s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. Applicants must provide their AHP Letter (formerly called a Certificate of Disability) issued by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they provide an AHP Letter. To request an AHP Letter, use the following link: or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io. Job Description The Student Services Specialist serves as a primary point of contact for students, faculty, staff, and the public while providing administrative and technical support to the Office of the Registrar. This position performs a variety of customer service, records management, and data-related functions requiring the use of multiple technology platforms and systems. The successful candidate will demonstrate strong technical proficiency, excellent customer service skills, and the ability to learn and navigate complex student information systems and college technologies. The Specialist supports the daily operations of the Registrar’s Office by assisting with student records processes, electronic forms, document management, website updates, data tracking, and communication management. The role requires a high degree of accuracy, attention to detail, professionalism, and the ability to work independently in a fast‑paced environment. KSA's / Required Qualifications Demonstrated ability to provide exceptional customer service in a high‑volume office environment. Advanced proficiency with Microsoft Office applications, particularly Excel, Outlook, Teams, and Google Workspace applications, including Google Drive, Docs, Sheets, and Forms. Strong organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines. Demonstrated ability to research, interpret, and communicate college policies, procedures, and academic regulations. Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive student information. Demonstrated ability to work independently with minimal supervision and collaboratively as part of a team. Additional Considerations Experience working in higher education, student services, records management, or a related administrative environment. Experience using PeopleSoft, Student Information Systems (SIS), or other enterprise database systems. Experience maintaining spreadsheets, reports, dashboards, or data tracking systems. Experience supporting electronic forms, workflow systems, or website content management. Associate degree or equivalent combination of education, training, and experience. Additional Information The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include fingerprint checks, local agency checks, employment verification, verification of education, and credit checks (relevant to employment). Selected candidates may also be required to complete the Commonwealth’s Statement of Economic Interest. For more information, follow this link: EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors. ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested. E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. #J-18808-Ljbffr Virginia Community Colleges