Customer Service Specialist

Customer Service Representative The position is responsible for fielding incoming customer service calls and emails; as well as make out-going calls as needed. Incumbent must have the ability to build relationships with customers for retention and growth. Incumbent will also up sell to customers to educate customers about products we offer and to increase sales. Essential Job Functions Receive and make customer calls Communicate friendly and professionally with customers via phone and email. Develop good working relationships with the parishes and dioceses Develop a good working relationship with other departments and members of the management team Ability to take and write up detailed orders Use Microsoft CRM to enter all calls, schedule follow up calls, create tasks for order changes, create cases and opportunities Meet defined metrics to maintain a high level of customer service Process/Research all order requests Resolve customer problems or issues in a timely manner and make follow up calls as needed Up sell products and services to current customers and assign referral to sales when necessary Follow up on all customer leads for current customers and give leads for new accounts to Sales Must be able to maintain confidentiality to pricing information Make customer care calls for retention and yearly goals Other duties as assigned Requirements Experience Minimum of 2 years of experience in customer service is preferred One to two years using CRM software preferred Experience in a call center environment Education High School Degree or equivalent is required Associates Degree in a computer related or Organizational field preferred Skills and abilities: Excellent verbal and written communication Organized Detail oriented Self-starter Friendly Team Player Proficient with Microsoft Word, Excel, and CRM Accurate typing skills Working Environment Incumbent will work in an office environment Incumbent will spend the vast majority of their time sitting and working on the computer and telephone Hours: Monday Friday 8:00 am 5:00 pm est Supervisory Responsibilities: None