Sr. Manager, Strategy & Governance

DescriptionThe Sr. Manager, Strategy & Governance provides leadership and oversight of vendor relationships and outsourced service delivery across the organization. This role ensures vendors consistently meet quality, performance, and contractual expectations while aligning vendor strategies to support operational objectives and enterprise priorities. Here's what you can expect from the job and what you need to be successful: Job Duties:Leads and develops teams responsible for vendor oversight, ensuring consistent execution of vendor management practices, accountability, and alignment with organizational goalsEstablishes and drives vendor management strategies, including selection, onboarding, performance evaluation, and offboarding processes to support business needsOversee negotiation and administration of vendor agreements, including service levels, performance metrics, and commercial terms, to ensure value, risk mitigation, and complianceMonitors vendor performance against defined standards and proactively addresses service, quality, and operational issues through effective escalation and resolution practicesPartners with internal stakeholders to understand business requirements and ensure vendor capabilities and services effectively support operational and strategic objectivesProvides direction in resolving complex vendor-related challenges that require analysis across technical, operational, and contractual dimensionsEnsures adherence to organizational policies, regulatory requirements, and risk management practices related to third-party relationshipsDrives continuous improvement of vendor management processes, tools, and governance frameworks to enhance efficiency, transparency, and service delivery outcomesContributes to planning and management of budgets related to vendor services, identifying opportunities for cost optimization and improved return on investmentInfluences cross-functional practices and decision-making to strengthen vendor performance, service delivery models, and enterprise-wide consistencyEssential Skills:Required Experience: 6+ years of experience in vendor management, supplier governance, or third-party risk management.Minimum 2 years of experience leading a diverse team including hiring, coaching and performance managementDemonstrated ability to negotiate complex agreements and manage vendor performance against defined service levels and expectationsStrong analytical and problem-solving skills with the ability to address multifaceted issues and recommend effective solutionsProven leadership capabilities with experience developing teams and driving performance in a complex, cross-functional environmentAbility to build and maintain effective relationships with internal stakeholders and external partners at varying levels of the organizationStrong communication skills with the ability to influence decisions and convey complex information clearlyKnowledge of risk management, compliance, and governance practices related to third-party vendor relationshipsAbility to manage competing priorities, balance operational demands, and contribute to broader business planning effortsRequired Education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred.Location: Hillsboro Corporate Office | Hillsboro OR 97124 OR Marlborough Corporate Office | Marlborough, MA Target Compensation: $131,000 - $157,000 base pay + Annual BonusBenefits options include: Traditional medical, dental, and vision coverageGenerous 401K company matchPaid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually11 paid federal holidaysSpecial employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #LI-MG1