Practice Manager

Clinic Operations Manager

Responsible for the daily operation and maintenance of small to medium-sized clinic practices, typically consisting of 4-7 physicians. This role includes supervising staff, ongoing rounding within practice, implementing cost control measures, monitoring and ensuring adherence to patient care quality standards, resolving issues, and performing all duties necessary for the efficient and effective operation of the clinic. The position involves directing, supervising, and coordinating staff and activities to ensure high-quality patient service. Additionally, this role ensures staff compliance with legal and regulatory standards and clinic adherence to established policies and procedures.

Essential Job Functions

• Oversight of the planning, organization and direction of clinic operations.
• Position requires to be onsite during operational hours; this is a direct leadership role and critical to the operational success of the operations of practice.
• Provides supervision, development and mentoring, evaluation and management of clinic supervisory staff.
• Monitors compliance of all clinic metrics (Customer Service, Membership, Retention, etc).
• Assists in the preparation, implementation and adherence to clinic budgets.
• Ensures region is well promoted and properly represented through marketing and community relations.
• Provides continual process improvement including all clinic processes and/or services.
• Supervises assigned personnel to ensure quality patient care, including forms and procedures as required.
• Monitors clinic workflow and schedule to ensure productivity standards are met.
• Administers clinic policies and procedures in a consistent and timely manner.
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions, assists in interviews, trains, and orients staff.
• Ensures that office space, supplies, assistance are provided and maintained appropriately for medical staff and patient care.
• Works with senior management to ensure operations and relations are effective.
• Attends required meetings and participates in committees as requested.
• Ensures personnel forms and/or records are kept updated and submitted to other departments in a timely manner.
• Ensures that offices for new and incoming providers are ready and equipped.
• Collects clinic performance and quality metrics and produces reports for management.
• Orders office and medical supplies and ensures sufficient quantities are maintained at all times.
• Assists in budget preparation and adherence.
• Performs all other related duties as assigned

Minimum Required Education, Experience & Skills

• Associate's Degree required. Bachelor's Degree preferred, or a minimum of 3 years of demonstrated management experience in a healthcare setting
• Familiar with fiscal and human resource management practices
• Knowledge of health care administration principles, including managed care, insurance claims processes, medical terminology, etc.
• Skill in gathering, analyzing and interpreting information
• Familiar with fiscal management and human resource management practices
• Proficiency with computer systems, programs and applications
• Ability to apply principles to solve everyday problems in a variety of situations
• Knowledge of fiscal management and human resource management techniques
• Knowledge of office management techniques and practices
• Skill in written and verbal communication
• Ability to exercise initiative, problem solving, decision-making
• Ability to establish priorities and coordinate work activities
• Good communication and customer service skills

Preferred Education, Experience & Skills

• Five or more years of clinical supervisory experience
• Bilingual (English/Spanish) fluency preferred

Key physical and mental requirements:

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 50 pounds of force
• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
• Ability to travel to multiple locations to support business needs as required

FLSA Classification: Exempt

Southeast Primary Care Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Southeast Primary Care Partners