Warranty Resolution Specialist

Job Description:

Warranty Resolution Specialist Houston TX

At Pentair you will workalongsidepassionate problem-solvers who are committed to the future of our planet. We put ourmissioninto practicehelping the world sustainably move improve and enjoy water lifes most essential resource. From our residentialwater filtrationto industrial water management topool products and more our9000global employees serve customers in more than 150 countries working to helpcreate a better world for people and the planet through smart sustainable water solutions.

We have an opportunity for a Warranty Resolution Specialist to join our Houston TX team. You will manage high-priority Pentair Pool warranty and claims escalations with urgency sound judgment and a customer-first approach. This role partners cross-functionally to resolve complex claims apply policy consistently identify root causes and drive timely accurate outcomes.

You will:

• Own escalated warranty and claims issues from review through resolution using claim history documentation policy requirements and customer impact to determine next steps.
• Serve as the primary contact for complex claims customer disputes service partner concerns and internal escalation requests.
• Partner with customer service technical support field service sales product finance parts and warranty teams to reach timely resolutions.
• Communicate claim status decisions timelines and documentation needs clearly to customers service providers and internal stakeholders.
• Apply Pentair warranty guidelines approval requirements and escalation procedures consistently and fairly.
• Identify claim trends root causes policy gaps and process improvement opportunities.
• Maintain accurate claim notes case updates approvals denials and supporting documentation for audit readiness and leadership visibility.
• Support continuous improvement initiatives designed to enhance efficiency claim accuracy and customer satisfaction.
• Support training reporting knowledge sharing and other warranty or customer service duties as assigned.

Key Qualifications:

• Education: High school diploma or equivalent required; associate or bachelors degree preferred.
• Experience: 25 years in warranty claims customer escalations dispute resolution service operations or related support function required.

• De-escalation: Strong de-escalation and conflict resolution skills with the ability to remain professional and composed when handling highly escalated customer interactions and challenging situations.

• Problem-Solving: Ability to interpret policy documentation service history and customer impact to support sound decisions.
• Systems: Experience with CRM warranty claims management reporting or business systems required; Salesforce and Power BI preferred.

Shift/Hours:

• 1st Shift: 7:00am 4:00pm CST Monday Friday

Compensation:

• The hourly pay for this role is $23.00 25.00/hour . Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements skills and experience.

Benefits:

As part of our comprehensive benefits packages Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays

• Paid vacation

• Paid sick time

• Medical Dental and Vision Insurance

• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.

Required Experience:

IC